Events & Guest Experience Lead

Keepers Collective Pte Ltd; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

First Aid / CPR certification

Driving licence (Class 3 or 3A)

Job summary

Keepers Cove is a private family event venue in Seletar Aerospace Park, seeking a confident, resourceful person to own customer enquiries, venue operations and event growth. You will manage guest journeys from first enquiry to event day, conduct venue viewings, coordinate events, solve day-to-day problems and help move the business forward.

The role involves on-site work, weekend hours, and collaboration with vendors, part-timers and the team to ensure a seamless guest experience.

Qualifications

• Experience in events, hospitality, or customer service is preferred.
• Ability to manage multiple tasks and guest needs simultaneously.
• Willing to work weekends and on-site events.

Responsibilities

• Manage customer enquiries, follow-ups, venue viewings and bookings.
• Explain packages, add-ons, event details and house rules clearly.
• Coordinate vendors, part-timers, schedules and event requirements.
• Ensure the venue is clean, presentable and ready before each event.
• Support event-day operations and guest experience.
• Handle supplies, deliveries, basic maintenance and urgent venue issues.
• Create simple SOPs, checklists and event handover notes.
• Help plan open-play sessions, workshops and other quiet-day events.
• Identify ways to improve sales, customer experience and venue presentation.
• Make routine decisions independently and escalates unusual matters when necessary.

Skills

Customer service

Event coordination

Sales mindset

Communication

Job description

Keepers Cove is a private family event venue in Seletar Aerospace Park, seeking a confident, resourceful person to own customer enquiries, venue operations and event growth. You will manage guest journeys from first enquiry to event day, conduct venue viewings, coordinate events, solve day-to-day problems and help move the business forward.

The role involves on-site work, weekend hours, and collaboration with vendors, part-timers and the team to ensure a seamless guest experience.