Workplace Experience Lead — Concierge & Events

CBRE Limited; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

CBRE Limited is seeking a Workplace Experience Manager to supervise staff delivering workplace services including concierge, reception, and event management within a designated building. The role focuses on delivering world-class client service and coordinating daily activities across teams.

The position emphasizes leadership, staff development, vendor negotiations, and process improvements, ensuring safe, efficient operations aligned with CBRE RISE values.

Qualifications

• Bachelor's Degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services.
• Oversee programs ran by third party vendors. Ensure all invoices for business services billed.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Skills

Staff supervision

Leadership

People management

Customer service

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

CBRE Limited is seeking a Workplace Experience Manager to supervise staff delivering workplace services including concierge, reception, and event management within a designated building. The role focuses on delivering world-class client service and coordinating daily activities across teams.

The position emphasizes leadership, staff development, vendor negotiations, and process improvements, ensuring safe, efficient operations aligned with CBRE RISE values.