Assistant Officer I (Property Management)

Hong Kong Housing Society; Sha Tin; On-site; HKD 167,000 - 257,000; Full time

Job summary

Hong Kong Housing Society is seeking an experienced administrative officer to provide all-round support for estate operations in Sha Tin, including rental, car park and non-domestic premises administration. You will handle counter and telephone enquiries, maintain records and reports, assist in payment administration, and contribute to quality customer service for tenants, residents and the public.

Strong PC skills and HKCEE/HKDSE qualification are required, with 5 years of clerical or customer

Qualifications

• Secondary education or above (HKCEE/HKDSE).
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge of estate management operations and commonly used terms.

Responsibilities

• Provide all-round administrative support for estate operations including rental, sales, car park and non-domestic premises administration.
• Handle counter and telephone enquiries, provide quality customer service, and explain policies to tenants, residents and the public.
• Assist in training new staff and support delivery of quality customer services.

Skills

Administrative support

Customer service

Training support

Record keeping

Office administration

Education

HKCEE/HKDSE

Tools

PowerPoint

Excel

MS Word

Job description

Job no: 497084
Work type: Permanent
Location: Sha Tin
Categories: Property Management

The Job

• Provide all-round administrative support for estate operations, including rental, sales, car park, and non-domestic premises administration.
• Handle counter and telephone enquiries, provide quality customer service, and explain relevant policies and procedures to tenants, residents, and the public.
• Assist in providing guidance and on-the-job training to new staff and support the delivery of quality customer services.
• Prepare correspondence, reports, emails, and other administrative documentation as assigned.
• Assist in payment administration, including invoice processing, deposit refunds, and related record verification.
• Maintain and update records, filing systems, inventories, and generate reports according to operational requirements.
• Perform general office administration duties, including procurement of office supplies and staff uniforms, records management, and other duties assigned by supervisors.

The Person

• Secondary education or above, with HKCEE/HKDSE qualifications.
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge on the operation and commonly used terms of estate management related industry.
• PC skills e.g. PowerPoint, Excel & MS Word, Chinese Word Processing and etc.
• Good typing skills
• Good communication, co-ordination and interpersonal skills