Assistant Officer I (SEWS - Property management)

Hong Kong Housing Society; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Hong Kong Housing Society is seeking an Assistant Officer I (SEWS - Property management) to support daily estate office operations. You will prepare correspondence, manage filing, and assist tenants with enquiries, repairs, and routine maintenance arrangements.

This role requires strong computer skills, attention to detail, and a team-player attitude. The position involves handling charges, rents, and receipts, maintaining job tickets, and coordinating with estate staff.

Qualifications

• Five passes in HKCEE including English and Chinese or five HKDSE subjects with level 2 in English and Chinese.
• At least 5 years of clerical or customer service experience, with 3 years in customer services.
• Some knowledge of estate management related industry terms.
• Proficient PC skills including PowerPoint, Excel and MS Word; Chinese word processing.

Responsibilities

• Prepare correspondence and reports by typing drafts from superiors and entering data into standard documents.
• File correspondence and documents according to filing systems.
• Handle tenants' enquiries by explaining policies and procedures and recording information for follow-up.
• Record and arrange maintenance/repair details and liaise with estate staff.
• Process charges, rent, and management fees; issue receipts and maintain records.

Skills

PowerPoint/Excel/Word

Typing

Communication/interpersonal

Teamwork

Attention to detail

Estate management knowledge

Education

HKCEE English & Chinese passes

HKDSE English & Chinese level 2

Tools

MS Office

Job description

Assistant Officer I (SEWS - Property management)

• Prepare correspondence, reports and etc. by typing up drafts from superiors, filling data, information into standard documents or new formats as prescribed by the superiors.
• File correspondence, documents, reports, etc. according to established filing systems.
• Handle tenants and others’ enquiries by explaining relevant policies and procedures, referring to factual information such as charges for repairs, recording relevant information for superiors to follow up or, for emergency and complicated cases, referring the case to officers / superiors.
• Handle tenants’ complaints or requests on minor repairs by recording relevant information, determining and telling the complainant/ requestor the tentative maintenance/ repairs arrangement.
• Provide administrative support to maintenance and repairs matters by arranging appointments with tenants and estate staff, collecting repairs charges / rent / management fee, etc. according to debit notes, issuing receipts, maintaining records of job tickets issued / completed and calculating the lead time of job orders.
• Ensure availability of sundries, e.g. equipment and stationery, in estate office by stock taking regularly and preparing necessary order documents for superior’s approval.
• Check for completeness and accuracy of job order forms filled in by manual staff.
• Perform other clerical duties, such as photocopying, maintaining records, registering incoming and outgoing mails, issue receipts, mark invoices as assigned by superiors.
• Handle fees, petty cash, management fee, repair charges and rent payment accurately.
• Input tenancy related record and etc.

The Person

• 5 passes in HKCEE including English and Chinese, or equivalent /5 subjects in HKDSE attaining level 2 in English Language & Chinese Language.
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industries.
• Some knowledge of the operation and commonly used terms of estate management related industry.
• PC skills e.g. PowerPoint, Excel & MS Word, Chinese Word Processing and etc.
• Good typing skills
• Good communication, co-ordination and interpersonal skills
• Mature, service oriented, good telephone manner and a team player
• Attentive to details, systematic and willing to follow through tasks independentlyWith confidence and able to communicate/ handle enquiries from different customers and /or stakeholders.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.