Estate & Tenant Services Assistant Officer I

Hong Kong Housing Society; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Hong Kong Housing Society is seeking an Assistant Officer I (SEWS - Property management) to support daily estate office operations. You will prepare correspondence, manage filing, and assist tenants with enquiries, repairs, and routine maintenance arrangements.

This role requires strong computer skills, attention to detail, and a team-player attitude. The position involves handling charges, rents, and receipts, maintaining job tickets, and coordinating with estate staff.

Qualifications

• Five passes in HKCEE including English and Chinese or five HKDSE subjects with level 2 in English and Chinese.
• At least 5 years of clerical or customer service experience, with 3 years in customer services.
• Some knowledge of estate management related industry terms.
• Proficient PC skills including PowerPoint, Excel and MS Word; Chinese word processing.

Responsibilities

• Prepare correspondence and reports by typing drafts from superiors and entering data into standard documents.
• File correspondence and documents according to filing systems.
• Handle tenants' enquiries by explaining policies and procedures and recording information for follow-up.
• Record and arrange maintenance/repair details and liaise with estate staff.
• Process charges, rent, and management fees; issue receipts and maintain records.

Skills

PowerPoint/Excel/Word

Typing

Communication/interpersonal

Teamwork

Attention to detail

Estate management knowledge

Education

HKCEE English & Chinese passes

HKDSE English & Chinese level 2

Tools

MS Office

Job description

Hong Kong Housing Society is seeking an Assistant Officer I (SEWS - Property management) to support daily estate office operations. You will prepare correspondence, manage filing, and assist tenants with enquiries, repairs, and routine maintenance arrangements.

This role requires strong computer skills, attention to detail, and a team-player attitude. The position involves handling charges, rents, and receipts, maintaining job tickets, and coordinating with estate staff.