Estate Operations & Customer Service Specialist

Hong Kong Housing Society; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Remuneration package

Job summary

Hong Kong Housing Society is seeking an experienced administrative professional to support estate operations, including rental, sales, car park and non-domestic premises administration. The role involves handling counter and phone inquiries, training staff, and preparing correspondence and reports for management.

The successful candidate will have at least 5 years of clerical or customer service experience, including 3 years in the service industry, and strong PC skills (PowerPoint, Excel, MS

Qualifications

• Secondary education or above (HKCEE/HKDSE qualifications).
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge on estate management terms and operations.
• Proficient PC skills including PowerPoint, Excel and MS Word.

Responsibilities

• Provide all-round administrative support for estate operations (rental, sales, car park, and non-domestic premises).
• Handle counter and telephone enquiries, and deliver quality customer service to tenants, residents, and the public.
• Assist in training new staff and supporting delivery of customer services.
• Prepare correspondence, reports, emails and other administrative documents.
• Assist in payment administration, including invoice processing and deposits.
• Maintain records, filing systems, inventories and generate reports as required.
• Perform general office duties including procurement of office supplies and records management.

Skills

Typing skills

Communication

Coordination

Interpersonal skills

Education

HKCEE/HKDSE qualifications

Tools

PowerPoint

Excel

MS Word

Job description

Hong Kong Housing Society is seeking an experienced administrative professional to support estate operations, including rental, sales, car park and non-domestic premises administration. The role involves handling counter and phone inquiries, training staff, and preparing correspondence and reports for management.

The successful candidate will have at least 5 years of clerical or customer service experience, including 3 years in the service industry, and strong PC skills (PowerPoint, Excel, MS