Assistant Officer I (Property Management)

Hong Kong Housing Society; Hong Kong; In loco; HKD 201.000 - 268.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remuneration package

Descrizione del lavoro

Hong Kong Housing Society is seeking an experienced administrative professional to support estate operations, including rental, sales, car park and non-domestic premises administration. The role involves handling counter and phone inquiries, training staff, and preparing correspondence and reports for management.

The successful candidate will have at least 5 years of clerical or customer service experience, including 3 years in the service industry, and strong PC skills (PowerPoint, Excel, MS

Competenze

• Secondary education or above (HKCEE/HKDSE qualifications).
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge on estate management terms and operations.
• Proficient PC skills including PowerPoint, Excel and MS Word.

Mansioni

• Provide all-round administrative support for estate operations (rental, sales, car park, and non-domestic premises).
• Handle counter and telephone enquiries, and deliver quality customer service to tenants, residents, and the public.
• Assist in training new staff and supporting delivery of customer services.
• Prepare correspondence, reports, emails and other administrative documents.
• Assist in payment administration, including invoice processing and deposits.
• Maintain records, filing systems, inventories and generate reports as required.
• Perform general office duties including procurement of office supplies and records management.

Conoscenze

Typing skills

Communication

Coordination

Interpersonal skills

Formazione

HKCEE/HKDSE qualifications

Strumenti

PowerPoint

Excel

MS Word

Descrizione del lavoro

The Job

• Provide all-round administrative support for estate operations, including rental, sales, car park, and non-domestic premises administration.
• Handle counter and telephone enquiries, provide quality customer service, and explain relevant policies and procedures to tenants, residents, and the public.
• Assist in providing guidance and on-the-job training to new staff and support the delivery of quality customer services.
• Prepare correspondence, reports, emails, and other administrative documentation as assigned.
• Assist in payment administration, including invoice processing, deposit refunds, and related record verification.
• Maintain and update records, filing systems, inventories, and generate reports according to operational requirements.
• Perform general office administration duties, including procurement of office supplies and staff uniforms, records management, and other duties assigned by supervisors.

The Person

• Secondary education or above, with HKCEE/HKDSE qualifications.
• At least 5 years’ clerical or customer services experience with at least 3 years in customer services industry.
• Some knowledge on the operation and commonly used terms of estate management related industry.
• PC skills e.g. PowerPoint, Excel & MS Word, Chinese Word Processing and etc.
• Good typing skills
• Good communication, co-ordination and interpersonal skills

Attractive remuneration package will be offered to suitable candidates. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.