Enterprise App Support Specialist - SQL & DB

Leadingnation; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Staff discount

Medical & dental

Pension

Life insurance

Birthday leave

Anniversary leave

Job summary

Lane Crawford Joyce Group invites applications for a Technology Service Specialist to deliver IT support for critical enterprise applications in Hong Kong. The role involves prompt incident handling, ticketing, and coordinating with other IT teams to ensure service levels are met.

The ideal candidate has IT-related education and 2–3 years in application support, with strong SQL skills and experience in Java, Oracle, and MSSQL. Fluency in English, Cantonese, and Mandarin is required.

Qualifications

• Degree or diploma in IT, CS or related field.
• 2–3 years in application support preferred; fresh graduates welcome.
• Proficient in SQL and SQL scripting.

Responsibilities

• Provide support for enterprise applications and platforms.
• Respond promptly to support requests via phone, email, or ticketing system.
• Take ownership of troubleshooting and resolving production incidents; escalate as needed.
• Maintain detailed ticket histories with relevant technical information.

Skills

SQL scripting

Java applications

Oracle DB

MS SQL

English

Cantonese

Mandarin

Analytical thinking

Problem solving

Education

Diploma in IT

Bachelor's degree in IT/CS

Tools

SQL Server

Oracle DB

Java

Job description

Lane Crawford Joyce Group invites applications for a Technology Service Specialist to deliver IT support for critical enterprise applications in Hong Kong. The role involves prompt incident handling, ticketing, and coordinating with other IT teams to ensure service levels are met.

The ideal candidate has IT-related education and 2–3 years in application support, with strong SQL skills and experience in Java, Oracle, and MSSQL. Fluency in English, Cantonese, and Mandarin is required.