.NET Applications Support Specialist – ITIL & Incidents
Classy Wheeler Limited
Hong Kong
On-site
HKD 300,000 - 480,000
Full time
14 days+
Application generator
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Job summary
A software solutions provider in Hong Kong is looking for an experienced professional to manage application maintenance, adhering to defined processes and service levels. The ideal candidate should have hands-on experience with ASP.NET, C#, IIS, and SQL Database, along with a solid understanding of the ITIL framework. Fluency in both English and Chinese is required for effective communication in a support environment. This role involves ensuring service metrics are met and supporting service management activities.
Qualifications
Hands-on experience in application maintenance using ASP.NET, C#, IIS & SQL DB.
Experience in a support environment handling incidents and problem tickets.
Understanding of ITIL Framework is essential.
Responsibilities
Maintain adhering to defined processes for documenting problems and resolutions.
Comply with service metrics for response and resolution times.
Support Service Management activities with relevant delivery data.
Skills
ASP.NET
C#
IIS
SQL Database
ITIL Framework
Incident Management
Problem Solving
English (Fluent)
Chinese (Fluent)
Job description
A software solutions provider in Hong Kong is looking for an experienced professional to manage application maintenance, adhering to defined processes and service levels. The ideal candidate should have hands-on experience with ASP.NET, C#, IIS, and SQL Database, along with a solid understanding of the ITIL framework. Fluency in both English and Chinese is required for effective communication in a support environment. This role involves ensuring service metrics are met and supporting service management activities.