Retail App Support Specialist – Enterprise Apps HK/China

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A retail company is looking for an IT Support Specialist in Hong Kong to provide tier 1 support for users in HK and China. The candidate will conduct troubleshooting, prepare training materials, and assist with quality assurance. We're seeking a university graduate or diploma holder in IT with at least 2 years of relevant experience, preferably in the retail industry. Competence in Microsoft Windows and trilingual in Cantonese, Mandarin, and English is essential for success.

Qualifications

• University graduate or Diploma holder in IT related disciplines.
• 2 years relevant working experience, preferably in retail or distribution.
• Self-motivated and capable of working under pressure.

Responsibilities

• Provide tier 1 support for users in HK and China.
• Conduct troubleshooting, implementation, and user training.
• Prepare training materials like manuals and videos.

Skills

Microsoft Windows knowledge

Cantonese proficiency

Mandarin proficiency

English proficiency

Customer service skills

Problem-solving skills

Interpersonal skills

Education

University degree or Diploma in IT

Job description

A retail company is looking for an IT Support Specialist in Hong Kong to provide tier 1 support for users in HK and China. The candidate will conduct troubleshooting, prepare training materials, and assist with quality assurance. We're seeking a university graduate or diploma holder in IT with at least 2 years of relevant experience, preferably in the retail industry. Competence in Microsoft Windows and trilingual in Cantonese, Mandarin, and English is essential for success.