Engineering Manager (I-bank) - Working Location: Central

Jones Lang LaSalle Ltd; Hong Kong Island; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

JLL in Hong Kong is seeking an Engineering Manager to oversee technical operations for a major investment banking client’s corporate offices and a COLO DC in Hong Kong. Based on-site in Central, you will lead on-site technicians, operations staff, and vendor partners, ensuring compliance with global standards and driving continuous improvement.

You will partner with the regional engineering team, manage contracts and safety compliance, and deliver service excellence while maintaining critical

Qualifications

• University degree or equivalent professional qualification in Building Services, Mechanical Engineering, Electrical Engineering, or Facilities Management.
• Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management.
• Background in managing complex building systems and critical infrastructure.
• REW B0 certification is advantageous but not mandatory.

Responsibilities

• Transforming to the Workplace Team of the future.
• Resolve technical issues promptly to enhance occupant experience and maintain service continuity.
• Escalate complex technical challenges through appropriate channels when required.
• Deliver exceptional service standards through meticulous attention to detail.
• Identify and implement opportunities to improve technical service delivery across the workplace.
• Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes.
• Drive continuous improvement initiatives and foster a culture of operational excellence.
• Proactively manage technicians and engineers to ensure optimal team performance.
• Implement and manage change control processes effectively.
• Understand the operational & technical requirements of the site and ensure current contracts are maintained.

Skills

Verbal and written communication

Interpersonal skills

Analytical skills

Organization and administration

Customer-centric mindset

Adaptability

Leadership

Education

Building Services / Mechanical / Electrical Engineering or Facilities Management degree

Tools

REW B0 certification

Job description

Engineering Manager (I-bank) - Working Location: Central

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role:

This position provides technical and contractual quality assurance for an investment banking client's corporate offices and Colocation Data Center (COLO DC) in Hong Kong.

The role encompasses oversight of all technical operations, ensuring compliance with country, regional, and global technical standards. Responsibilities include leading improvement initiatives, managing on-site technicians, operations staff, and vendor partners, while serving as the technical subject matter expert for complex challenges.

The role also supports the regional engineering team in managing the Hong Kong Colocation Data Center, focusing on master services agreement compliance and ongoing technical compliance monitoring.

What this job involves:

Transforming to the Workplace Team of the future

Resolve technical issues promptly to enhance occupant experience and maintain service continuity

Escalate complex technical challenges through appropriate channels when required

Deliver exceptional service standards through meticulous attention to detail

Identify and implement opportunities to improve technical service delivery across the workplace

Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes

Drive continuous improvement initiatives and foster a culture of operational excellence

Proactively manage technicians and engineers to ensure optimal team performance

Implement and manage change control processes effectively

Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Client/Stakeholder Management

Meet and exceed all client contract requirements and Key Performance Indicators

Deliver exceptional service quality as demonstrated through positive client feedback

Communicate effectively with clients and vendors to create outstanding customer experiences

Collaborate with all stakeholders to ensure timely delivery of services

Support the Technical Services Lead in managing client relationships

Provide coaching and mentoring to engineers and team members

Guide staff in developing personal development plans and conduct regular performance reviews

Encourage knowledge sharing of best practices and innovative ideas within the Workplace Experience Team

Operations & Contract Management

Manage, review, and execute all engineering and technical service contracts, including quality assurance and inspections

Develop and implement building procedures (MOP/SOP/EOP) and performance measures to ensure work accuracy and system reliability

Implement innovative programs to reduce utility costs, increase productivity, and generate cost savings

Establish and maintain best-in-class maintenance standards and practices across building operations

Oversee preventive maintenance programs to minimize risk of critical equipment failures

Contribute to monthly management reports and conduct data analysis as needed

Assist in preparing strategic plans, budgets, and client reports, including financial reconciliation for service contracts

Coordinate, manage, and oversee vendors delivering workplace-related services

Ensure service deliverables meet established SLAs and KPIs

Safety, Compliance & Risk Management

Implement and manage risk and safety work practices to prevent service interruptions

Maintain all safety procedures, including Crisis Management, Business Continuity, and Emergency Response protocols

Ensure compliance with statutory regulations on fire, health, and safety standards

Prepare comprehensive risk assessments for service delivery

Conduct regular process audits to verify adherence to established procedures

Respond to critical out-of-hours issues and serve as a key team member during emergency situations, site attendance if required

Location & Mobility

Based on-site at client offices with mobility required to cover multiple locations as needed

Required Skills and Experience:

University degree or equivalent professional qualification in Building Services, Mechanical Engineering, Electrical Engineering, or Facilities Management

Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management

Background in managing complex building systems and critical infrastructure

REW B0 certification is advantageous but not mandatory

Excellent verbal and written communication skills

Strong interpersonal skills to build relationships across diverse teams and key stakeholders

Strong analytical, organization and administration skills

Energetic and results-driven professional who thrives in fast-paced, dynamic environments

Strong customer-centric mindset with dedication to delivering exceptional service experiences

Highly adaptable and flexible, capable of responding swiftly to evolving client needs and requirements

Capability in navigating challenging situations while maintaining service excellence

Location:

On-site -Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management 101-1,000 employees

We're a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

We're a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

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What can I earn as an Engineering Manager