Engineer, Infrastructure Operations

SPTel Pte Ltd; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

SPTel Pte Ltd in Hong Kong is seeking a qualified telecom project manager to lead end-to-end deployment of dark fibre, manage patching and SFP activities, and coordinate contractor work across the city.

The role requires hands-on experience with outside plant, GIS familiarity, and strong negotiation and leadership skills to ensure safety, quality, and on-time project closures in a fast-paced environment.

Qualifications

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or IT-related field.
• Hands-on experience in passive infrastructure operations (ISP/OSP) is required.
• Strong project management, negotiation and risk assessment abilities.

Responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel’s dark fibre from MDF to the non-residential premises.
• Lead the patching and SFP installation activities end to end and verify changes in the SLD.
• Conduct daily roll call meetings and weekly contractor meetings.
• Perform monthly site inspections and ensure safety, quality and SOP compliance.
• Track compliance to claim approvals and WO/PO closures on time.
• Manage conflict resolution regarding payment, access and installation.
• Track operations activities using MS Planner and report results.
• Oversee island-wide diversions and new projects schedule with in-house contractors.
• Review contractor claims and ensure they meet contractual obligations.
• Support service restoration during major incidents and outages.
• Schedule standby support and handle trouble tickets for pre/post-diversion activities.
• Carry out ad hoc duties as assigned.

Skills

Project management

Negotiation

Analytical skills

Communication

Independent + collaborative work

Education

Degree or Diploma in Telecommunications/Engineering/IT

Tools

MS Planner

GIS software

Job description

Responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel’s dark fibre from MDF to the non-residential premises.
• Lead the patching and SFP installation activities end to end. Perform pre- and post-installation verification of patching and SFP works to ensure accurate system updates. And update any changes of the Single Line Diagram (SLD) to Planner.
• To conduct daily roll call meeting and weekly contractor meeting.
• Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards. Review the SOP to drive towards operation improvement. Example: commercial building and substations with SPTEL's infrastructure.
• Track and ensure 100% compliance to claim approving processes and WO/PO closure on time.
• Manage conflict resolution with regards to payment, access and installation.
• To track and report all operation activities (provisioning, patching, diversion, trouble ticket etc) using MS planner tool.
• Oversee the island wide diversion/new projects and schedule by in house contractors. Ensure agency's application is prioritized with no delay.
• Review, verify, and approve contractor’s claim submission in accordance with project requirements and contractual obligations.
• Support service restoration and recovery efforts during major incidents, service disruptions, and network outages.
• Schedule standby and after-office-hours support, including handling trouble tickets and supporting pre- and post-diversion activities.
• Carry out any other ad hoc duties and responsibilities assigned by management from time to time.

Requirements

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or IT-related technical field.
• At least 3 years of hands-on experience in passive infrastructure operations, inside plant (ISP), or outside plant (OSP) environments.
• Strong working knowledge of outside plant infrastructure (telecom ducts, manholes, fiber splicing, and optical distribution setups) and fibre infrastructure such underground cable, in-building cable and various fibre topology.
• Familiar with site acquisition and deployment of in-building telco’s facilities and assets.
• Able to negotiate and work with clients and strong project management skills.
• Ability to handle project cost tracking, negotiate contractor claims, and manage conflict resolution smoothly.
• Strong in analysis of fibre test report include operating OTDR and power meter.
• Experience working in a Geographic Information System (GIS) environment will be advantageous. Ability to understand plant map.
• Strong analytical and problem-solving skills with the ability to assess operational issues and recommend effective solutions.
• Able to work independently as well as collaboratively with contractors, building management teams, and developers.
• Self-motivated, customer-focused, and capable of performing effectively in a fast-paced, high-pressure environment, particularly during emergency restoration of telecommunications services.
• Applicants with class 3 driving license will have an addedadvantage