End-to-End Operations Solutions Lead

The Cigna Group; Hong Kong; On-site; HKD 480,000 - 660,000; Full time

Job summary

The Cigna Group in Hong Kong is seeking candidates to lead end-to-end delivery of operational and system implementation initiatives, align requirements with regulatory and customer experience goals, and drive process improvements. You will manage BAU transitions, coordinate training and communications, and ensure governance across project lifecycles.

Role involves requirements gathering, design reviews, BRD preparation, and UAT, with a focus on operational readiness for new products and

Responsibilities

• Lead end-to-end delivery of operational and system implementation initiatives.
• Drive requirement gathering, business analysis, process design, solution assessment, and user acceptance testing (UAT).
• Ensure business requirements are aligned with operational principles, regulatory requirements, and customer experience objectives.
• Identify process improvement opportunities and recommend practical solutions to optimize service delivery.
• Facilitate stakeholder discussions to capture business requirements.
• Review and challenge solution designs to ensure completeness, operational feasibility, and scalability.
• Prepare and maintain business requirement documents, process flows, gap analyses, and operational procedures.
• Support business sign-off activities and ensure proper governance throughout project lifecycles.
• Develop operational readiness plans for new products, system implementations, and business initiatives.
• Coordinate training, communication, procedure updates, and post-implementation support.
• Ensure impacts to frontline operations are understood and adequately managed.
• Drive smooth transition from project implementation to BAU operations.
• Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job description

The Cigna Group in Hong Kong is seeking candidates to lead end-to-end delivery of operational and system implementation initiatives, align requirements with regulatory and customer experience goals, and drive process improvements. You will manage BAU transitions, coordinate training and communications, and ensure governance across project lifecycles.

Role involves requirements gathering, design reviews, BRD preparation, and UAT, with a focus on operational readiness for new products and