Client Management Lead – Growth, Renewals & Strategy

Cigna Healthcare; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a senior client relationship professional to lead sales and account management across a Hong Kong portfolio. You will drive renewals, optimize client satisfaction, and coordinate with brokers and internal teams to expand business.

The role focuses on delivering strategic value, managing complex accounts, and ensuring sustainable revenue growth within international markets.

Qualifications

• Bachelor’s degree in insurance, customer servicing, or related field.
• Strong analytical mindset with data-driven approach.
• Excellent interpersonal and communication skills across stakeholders.

Responsibilities

• Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand utilization and make informed benefit decisions.
• Own end-to-end management of client engagements and renewals, including proactive service delivery and renewal negotiations.
• Identify growth opportunities within relationships and coordinate with Sales to convert into new business.
• Support or lead jumbo and complex cases including multinational coordination.
• Contribute to Cigna’s value proposition and strategic business goals.

Skills

Account management

Analytical mindset

Interpersonal skills

Bilingual English/Chinese

Team player

Education

Bachelor’s degree in a relevant field

Job description

Cigna Healthcare, a division of The Cigna Group, is seeking a senior client relationship professional to lead sales and account management across a Hong Kong portfolio. You will drive renewals, optimize client satisfaction, and coordinate with brokers and internal teams to expand business.

The role focuses on delivering strategic value, managing complex accounts, and ensuring sustainable revenue growth within international markets.