Client Solutions - Assistant Manager / Senior Officer

Cigna Healthcare; Hong Kong; Sur place; HKD 420 000 - 720 000; Plein temps

Résumé du poste

Cigna Healthcare in Hong Kong is seeking an Assistant Manager / Senior Officer, Client Solutions to support sales conversion and client servicing across group medical insurance and individual plan transitions.

You will collaborate with internal teams and external partners to deliver a seamless client experience, drive growth through targeted conversion efforts, and assist on ad‑hoc business projects as needed.

Qualifications

• Bachelor’s degree required with 2 years’ experience in insurance or client services.
• Strong analytical skills and ability to interpret data.
• Excellent communication in English and Chinese; able to work with multiple stakeholders.

Responsabilités

• Build trusted relationships with clients and brokers across an assigned portfolio.
• Own end-to-end management of client engagements and renewals.
• Identify growth opportunities and coordinate with Sales for new business.
• Support development of Cigna’s value proposition and strategic goals.
• Assist with jumbo and complex cases involving multinational clients.

Connaissances

Analytical mindset

Interpersonal skills

English and Chinese communication

Team collaboration

Client relationship management

Formation

Bachelor's degree

Description du poste

The Assistant Manager / Senior Officer, Client Solutions supports both sales conversion process and client servicing across group medical insurance and individual product transitions. This role acts as a key liaison for managing the end-to-end process of converting group members to individual plans, SME group client management, ensuring smooth onboarding, servicing, and renewals. The role involves close collaboration with internal teams and external partners to deliver seamless client experience and drive business growth through targeted conversion efforts. Assist in any ad-hoc business projects and initiatives as needed

Job Description

_ Job Responsibilities: _

• Build trusted relationships with clients and brokers across an assigned portfolio, using data insights to help clients and brokers understand the utilization and make informed benefit decisions, while delivering high‑quality service to support retention and growth.
• Own the end‑to‑end management of client engagements and renewals, including proactive service delivery, coordination with internal stakeholders, negotiation of renewal terms, and effective presentation of recommendations to senior leaders and internal partners to achieve successful outcomes.
• Identify and facilitate growth opportunities within relationships and beyond. Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
• Assist in the continual development of Cigna’s value proposition and strategic business goals.
• Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.

_ Job Requirements: _

• Bachelor’s degree holder with 2 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
• Excellent analytical mindset. Candidates with analytical experience is a plus.
• Sound interpersonal skill to work with multiple stakeholders and distribution channels.
• Well communicate complex concepts in a clear and concise fashion
• Good command of English and Chinese
• Strong can‑do attitude and as a good team player

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.