Education Operations Manager

Elite-Education; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Elite-Education in Hong Kong is seeking an Education Operations Manager to oversee daily operations of our education and tutor services, coordinating with the counselling team to provide effective and timely education support for our students and parents.

You will lead the full lifecycle of our tutors—recruitment, scheduling, and performance coaching—maintain accurate records, handle parent escalations, and report on tutor supply, coverage, utilization and attrition to management.

Qualifications

• Bachelor's degree holder with operations/administration experience in education consulting, admissions, or tutoring advantageous.
• Fluency in English and Mandarin required.
• Experience managing tutors and coordinating schedules is a strong advantage.

Responsibilities

• Forecast and manage tutor demand across full-time, part-time, and freelance staff.
• Recruit, screen, onboard, and coach tutors for subject expertise and fit.
• Schedule management, tutor allocation, substitutions, and leave coverage.

Skills

Detail-oriented

Organised

Ownership

People-oriented

Proactive problem-solver

Communicator

Team player

Education

Bachelor's degree

Tools

Google Classroom

Scheduling apps

Job description

About Us

We are a leading education consultancy dedicated to empowering students to achieve their academic dreams. We specialize in guiding students through the entire application process for top-tier overseas universities and international schools in Hong Kong. Our team is passionate, dynamic, and committed to delivering exceptional results and a seamless experience for our students and their families.

The Role: Education Operations Manager

We are looking for a highly organised, detail-oriented, and people-oriented person to oversee and coordinate the daily operations of our education and tutor services, working in conjunction with our counselling team to provide effective and timely education support for our students. To achieve these, you will lead and oversee the full lifecycle of our part- and full-time tutors – from proactive recruitment, work scheduling and reprioritisation based on operational needs, as well as people manage (develop, coordinate, check-ins and upkeep of morale and focus). Altogether, you will help ensure that our education services can consistently deliver at a high standard and to the requirements and satisfaction of our students and parents.

If you are a proactive problem-solver who thrives in a fast-paced environment and takes full ownership of your work, this is the perfect opportunity for you.

Key Responsibilities

• Forecast and monitor lesson demand by subject, curriculum and level; maintaining and appropriately deploying a combination of full-time, part-time and freelance tutors.

• Recruit, screen, interview and onboard tutors whose subject expertise, experience, and cultural fit are suitable for our team.

• Manage scheduling, tutor allocation, substitutions, and leave cover.

• Track utilisation of our tutor manpower and redirect spare capacity to outstanding tasks, such as curriculum writing, resources, and marking.

• Review lesson quality (observation, recordings, parent and student feedback), coach tutors and manage performance.

• Run appraisals and tutor retention.

• Keep accurate tutor records: availability, qualifications, background checks, performance track.

• Handle teaching-related parent escalations and other contingencies, sometimes together with or on the request of the counselling team.

• Report to management on current and prospective tutor supply, coverage, utilisation, quality and attrition.

Who You Are

• A highlydetailed-minded and organisedindividual, who notices the small things that make a big difference.

• Someone who demonstratesfull job ownership; you are reliable, responsible, and see tasks through to completion.

• Works well with people, knows how to coordinate, motivate, and support a busy team and communicate with students and parents.

• Aproactive and responsivecommunicator, both verbally and in writing.

• Ahard-workingteam player with a "can-do" attitude, willing to go the extra mile during peak seasons.

• Excellent attask prioritisation, problem solve, and working effectively under pressure.

• Bachelor's degree holder, with professional experience in operations, administration, project coordination, and the field of education consulting, admissions, and tutoring being a strong advantage.

• Familiar with international curriculums and college admissions.

• Fluency in English is required; as well as proficiency in Mandarin .

• Proficiency in education tools (e.g., Google Classroom, scheduling apps) is preferred.

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行業 Industry

• 教育 / 培訓 Education / Training

工作種類 Job Category

• 教育 (助教 / 家庭教師 / 指導員) Education (Tutor / Instructor)

工作地點 Location

• 上環 Sheung Wan

學歷要求 Education

• 學士 Bachelor