Education Officer – International Schools

Britannia Study Link (Asia) Limited; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Britannia Gateway is seeking an organised Education Officer to support Hong Kong international-school families. You will coordinate student cases across applications, academic support, lesson arrangements and education services, liaising with parents, tutors, schools and internal teams.

The role requires fluent English and Chinese, strong communication skills and the ability to manage multiple cases and deadlines with proactivity and attention to detail.

Qualifications

• Fluent spoken and written English and Chinese is required.
• Strong communication and client-facing skills.
• Confident and professional when communicating with parents, students, tutors and school representatives.
• Strong teamwork skills and willingness to collaborate with different colleagues and departments.
• Organised, responsible and detail-oriented, with the ability to manage multiple student cases and deadlines.
• Proactive and able to handle day-to-day issues independently while escalating important matters when necessary.
• An international-school background is highly preferred, either through personal education or relevant working experience.
• Familiarity with Hong Kong international schools, the British curriculum, IB or other international curricula is an advantage.

Responsibilities

• Act as a main point of contact for parents and students, handling enquiries and providing clear and professional follow-up.
• Assist with Hong Kong international-school applications, including application forms, supporting documents, deadlines and school communications.
• Review school reports, tutor feedback and student progress, and identify areas requiring follow-up or additional support.
• Arrange lessons and coordinate schedules between students, parents and tutors.
• Match students with suitable tutors based on their academic needs, curriculum and learning goals.
• Introduce and coordinate suitable Gateway services, including tuition, entrance preparation, interview support, enrichment programmes and other education services.
• Liaise professionally with international schools, education partners, tutors and internal teams.
• Maintain accurate student records, case updates and outstanding action items.
• Follow up proactively on outstanding matters and ensure student cases progress smoothly.
• Work closely with other Gateway team members to ensure smooth handovers and consistent service delivery.

Skills

Fluent English

Bilingual Chinese

Strong communication

Teamwork

Organised

Proactive

Job description

Education Officer – International Schools

Britannia Gateway is looking for an organised, proactive and client-focused Education Officer to support students and families within the Hong Kong international-school community.

You will support Gateway’s international-school families and coordinate student cases across school applications, academic support, lesson arrangements and suitable education services. This role requires strong communication, teamwork and follow-up skills, with regular interaction with parents, students, tutors, schools and internal colleagues.

Key Responsibilities

• Act as a main point of contact for parents and students, handling enquiries and providing clear and professional follow-up.
• Assist with Hong Kong international-school applications, including application forms, supporting documents, deadlines and school communications.
• Review school reports, tutor feedback and student progress, and identify areas requiring follow-up or additional support.
• Arrange lessons and coordinate schedules between students, parents and tutors.
• Match students with suitable tutors based on their academic needs, curriculum and learning goals.
• Introduce and coordinate suitable Gateway services, including tuition, entrance preparation, interview support, enrichment programmes and other education services.
• Liaise professionally with international schools, education partners, tutors and internal teams.
• Maintain accurate student records, case updates and outstanding action items.
• Follow up proactively on outstanding matters and ensure student cases progress smoothly.
• Work closely with other Gateway team members to ensure smooth handovers and consistent service delivery.

Requirements

• Fluent spoken and written English and Chinese.
• Strong communication and client-facing skills.
• Confident and professional when communicating with parents, students, tutors and school representatives.
• Strong teamwork skills and willingness to collaborate with different colleagues and departments.
• Organised, responsible and detail-oriented, with the ability to manage multiple student cases and deadlines.
• Proactive and able to handle day-to-day issues independently while escalating important matters when necessary.
• An international-school background is highly preferred, either through personal education or relevant working experience.
• Familiarity with Hong Kong international schools, the British curriculum, IB or other international curricula is an advantage.
• Previous experience in education, student services, admissions, tutoring coordination or customer service is preferred.
• Fresh graduates with strong communication skills and relevant international-school exposure may also be considered.

Working Arrangement

Employment: Full-time

Working days: Five-day work week

Working hours: 10:00 am – 7:00 pm

Location: Causeway Bay office

Salary: Negotiable, depending on experience