Education Operations Manager

Elite Education; Hong Kong; On-site; HKD 420,000 - 780,000; Full time

Job summary

Elite Education in Hong Kong is seeking an Education Operations Manager to oversee tutoring and education support services, coordinating recruitment, scheduling, and performance management of tutors while collaborating with our counselling team to ensure high-quality student outcomes.

The role requires a detail-oriented, proactive communicator with strong organisational skills, capable of prioritising tasks and solving problems under pressure; fluency in English is essential and Mandarin

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in operations, administration, project coordination, and education consulting, admissions, or tutoring is advantageous.
• Familiarity with international curriculums and college admissions.
• Fluency in English; Mandarin proficiency is highly regarded.
• Proficiency with education tools such as Google Classroom and scheduling apps.

Responsibilities

• Forecast and oversee tutor supply including full-time, part-time, and freelance tutors.
• Recruit, screen, interview, and onboard tutors matching subject expertise and culture.
• Manage scheduling, allocation, substitutions, and leave cover.
• Track tutor utilization and reallocate capacity to other tasks (curriculum writing, resources, marking).
• Review lesson quality and coach tutors; manage performance and retention.
• Conduct appraisals and support tutor retention strategies.
• Maintain accurate tutor records (availability, qualifications, background checks).
• Handle parent escalations related to teaching and coordinate with counselling team as needed.
• Report to management on tutor supply, coverage, utilization, quality and attrition.

Skills

Detail-oriented

Organised

Ownership

People skills

Proactive communication

Problem solving

Working under pressure

Prioritisation

English fluency

Mandarin proficiency

Education

Bachelor's degree

Tools

Google Classroom

Scheduling apps

Job description

We are a leading education consultancy dedicated to empowering students to achieve their academic dreams. We specialize in guiding students through the entire application process for top-tier overseas universities and international schools in Hong Kong. Our team is passionate, dynamic, and committed to delivering exceptional results and a seamless experience for our students and their families.

The Role: Education Operations Manager

We are looking for a highly organised, detail-oriented, and people-oriented person to oversee and coordinate the daily operations of our education and tutor services, working in conjunction with our counselling team to provide effective and timely education support for our students. To achieve these, you will lead and oversee the full lifecycle of our part- and full-time tutors – from proactive recruitment, work scheduling and reprioritisation based on operational needs, as well as people manage (develop, coordinate, check-ins and upkeep of morale and focus). Altogether, you will help ensure that our education services can consistently deliver at a high standard and to the requirements and satisfaction of our students and parents.

If you are a proactive problem-solver who thrives in a fast-paced environment and takes full ownership of your work, this is the perfect opportunity for you.

Key Responsibilities

• Forecast and monitor lesson demand by subject, curriculum and level; maintaining and appropriately deploying a combination of full-time, part-time and freelance tutors.
• Recruit, screen, interview and onboard tutors whose subject expertise, experience, and cultural fit are suitable for our team.
• Manage scheduling, tutor allocation, substitutions, and leave cover.
• Track utilisation of our tutor manpower and redirect spare capacity to outstanding tasks, such as curriculum writing, resources, and marking.
• Review lesson quality (observation, recordings, parent and student feedback), coach tutors and manage performance.
• Run appraisals and tutor retention.
• Keep accurate tutor records: availability, qualifications, background checks, performance track.
• Handle teaching-related parent escalations and other contingencies, sometimes together with or on the request of the counselling team.
• Report to management on current and prospective tutor supply, coverage, utilisation, quality and attrition.

Who You Are

• A highly detailed-minded and organisedindividual, who notices the small things that make a big difference.
• Someone who demonstrates full job ownership; you are reliable, responsible, and see tasks through to completion.
• Works well with people, knows how to coordinate, motivate, and support a busy team and communicate with students and parents.
• A proactive and responsivecommunicator, both verbally and in writing.
• A hard-workingteam player with a "can-do" attitude, willing to go the extra mile during peak seasons.
• Excellent at task prioritisation, problem solve, and working effectively under pressure.
• Bachelor's degree holder, with professional experience in operations, administration, project coordination, and the field of education consulting, admissions, and tutoring being a strong advantage.
• Familiar with international curriculums and college admissions.
• Fluency in English is required; as well as proficiency in Mandarin .
• Proficiency in education tools (e.g., Google Classroom, scheduling apps) is preferred.