Education Center Manager / Retail Operations Manager (PART TIME)

Preface; Hongkong; On-site; HKD 167,400 - 279,000; Part time

Benefits offered by this job

Competitive health insurance

Complimentary food & beverage

Complimentary tech knowledge upskilling

Great career development opportunities

Premium working locations

Casual work attire

Job summary

A leading global EdTech company is seeking a Part-Time Education Center Manager in Hong Kong. In this role, you will engage with students and parents, support teachers, and promote educational programs. Ideal candidates will have experience in customer service, strong communication skills, and a passion for education. Flexible working options available.

Qualifications

• 3-5+ years of experience in retail, customer service, or education.
• Fluent in English and Cantonese (spoken and written).
• A self-starter in a fast-paced, high-growth environment.

Responsibilities

• Engage students and parents to create a welcoming environment.
• Coordinate teacher schedules and ensure classroom readiness.
• Promote courses and drive student enrolments.
• Manage schedules and attendance inquiries at the front desk.

Skills

Customer service skills

Strong communication

Sales skills

Detail-oriented

Multitasking

Problem solving

Community building

Job description

Overview

Education Center Manager / Retail Operations Manager (PART TIME)

Be among the first 25 applicants. Role posted recently for Preface, a global EdTech company focused on enabling learners with up-trend tech knowledge and skills anytime, anywhere, and in any format.

About Preface

Preface is a global EdTech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.” With the vision to increase the overall tech literacy of the world, Preface provides market-leading education solutions to fulfil the changing learning and customised-development needs of learners and corporates worldwide.

Role

Education Center Operations Manager / Location Manager (Part Time). As the face of Preface, you\'ll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values. Ideal for individuals returning to the workforce who have strong customer service skills and are excited to re-engage in a people-focused, community-driven environment.

Responsibilities

• Student & Parent Engagement: Greet families warmly and maintain an organised learning space; Serve as the primary contact for learning progress, class discussions, and course recommendations; Assist parents with the customer portal, schedules, and progress updates.
• Teacher Support & Classroom Readiness: Coordinate substitute teachers and ensure class materials are prepared; Monitor teacher dress code and enforce Preface lanyard use; Support pre-class setup, including tech checks and classroom readiness.
• Community Building & Sales Growth: Maintain clear communication via WhatsApp, phone, email, and in-person; Promote courses, discounts, and events to boost enrolments; Organise on-site events like experience days and parent workshops; Drive retention through referrals and student success highlights.
• Operational Excellence: Manage schedules, attendance, and front desk inquiries; Support company-wide events and analyze attendance trends; Uphold Preface brand standards and keep marketing materials updated.

Who You Are

• 3-5+ years of experience in retail, customer service/facing, hotel, members club or education centre
• Looking for a bit of flexibility with work
• Self-starter who thrives in a fast-paced, high-growth environment with builder mindset
• Strong communicator with excellent interpersonal skills
• Sales and relationship building skills
• Detail-oriented and proactive in solving problems
• Passionate about education and community building
• Able to multitask and manage classroom operations efficiently
• Fluent in English and Cantonese (spoken and written)

Becoming a Prefacer

We believe that our talent is what differentiates us from the world. Our People Team is dedicated to maximise the potential of our talents through developing traits, skills, and knowledge that will help you become an effective business leader. Our culture of collaboration and growth is what enables us to stay innovative and supportive throughout the speed ride of growth. In addition to high growth opportunities, we also offer a range of perks and benefits to our talents:

Benefits

• We care about your wellbeing
  • Competitive health insurance
  • Complimentary food & beverage for you and your loved ones at Preface Coffee & Wine
• We care about your growth & development
  • Complimentary tech knowledge upskilling
  • Global exposure
  • Great career development opportunities in a growing company
  • Do meaningful work - be part of the future of education technology and a leading force in the industry
• We care about your day to day
  • Premium working locations
  • Casual work attire

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries: Education Management

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