Assistant Education Centre Operations Manager

Preface Technopreneur Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive health insurance

Complimentary food & beverage

Tech knowledge upskilling

Global exposure

Career development opportunities

Meaningful work

Premium working locations

Casual work attire

Job summary

Preface Technopreneur Limited in Hong Kong is seeking a dedicated customer service professional to welcome families, engage students and parents, and foster a thriving learning community. You will coordinate classroom readiness, support teachers, manage the customer portal, and promote Preface courses and events to boost enrolments while upholding brand standards.

This role suits someone with 3–5+ years in service roles, fluent in English and Cantonese, who thrives in a fast-growing education

Qualifications

• 3-5+ years of experience in customer service/facing roles in education or similar sectors.
• Fluent in English and Cantonese (spoken and written).
• Ability to multitask and manage classroom operations efficiently.

Responsibilities

• Greet families warmly and maintain an organized learning space.
• Serve as the primary contact for learning progress and course recommendations.
• Assist parents with the customer portal, schedules, and progress updates.
• Coordinate substitute teachers and ensure class materials are prepared.
• Promote courses and events to boost enrolments and retention.
• Manage front desk inquiries, attendance, and support events.

Skills

Customer service

English & Cantonese

Strong communicator

Sales & relationships

Multitasking

Attention to detail

Job description

About Preface

Preface is a knowledge content and tech-enabling platform company with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.” With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfil the ever-changing learning and customised-development needs of learners and corporates worldwide.

As the face of Preface, you'll create a welcoming environment, engage students and parents, and foster a strong learning community. You’ll bridge relationships between parents, Nomads (teachers), and students, ensuring alignment with Preface’s mission and values.

Ideal for Individuals returning back to the workforce who have strong customer service skills and are excited to re-engage in a people-focused, community-driven environment

About the role

1. Student & Parent Engagement

• Greet families warmly and maintain an organised learning space.
• Serve as the primary contact for learning progress, class discussions, and course recommendations.
• Assist parents with the customer portal, schedules, and progress updates.

2. Teacher Support & Classroom Readiness

• Coordinate substitute teachers and ensure class materials are prepared.
• Monitor teacher dress code and enforce Preface lanyard use.
• Support pre-class setup, including tech checks and classroom readiness.

3. Community Building & Sales Growth

• Own the arrangements, communication and community building for adult learners
• Maintain clear communication via WhatsApp, phone, email, and in-person
• Promote courses, promotions, and events to boost enrolments
• Organise on-site events like experience days and parent workshops
• Drive retention through referrals and student success highlights

4. Operational Excellence

• Manage schedules, attendance, and front desk inquiries
• Support company-wide events and analyze attendance trends
• Uphold Preface brand standards and keep marketing materials updated

Who You Are

• 3-5+ years of experience in customer service/facing, hotel, members club or education centre
• Self-starter who thrives in a fast-paced, high-growth environment with builder mindset
• Strong communicator with excellent interpersonal skills
• Sales and relationship building skills
• Detail-oriented and proactive in solving problems
• Passionate about education and community building
• Able to multitask and manage classroom operations efficiently
• Fluent in English and Cantonese (spoken and written)
• Flexible to work on weekday evenings and on weekends

Becoming a Prefacer

We believe that our talent is what differentiates us from the world. Our People Team is dedicated to maximise the potential of our talents through developing traits, skills, and knowledge that will help you become an effective business leader.

Our culture of collaboration and growth is what enables us to stay innovative and supportive throughout the speed ride of growth.

In addition to high growth opportunities, we also offer a range of perks and benefits to our talents:

• We care about your wellbeing
  • Competitive health insurance
  • Complimentary food & beverage for you and your loved ones at Preface Coffee & Wine
• We care about your growth & development
  • Complimentary tech knowledge upskilling
  • Global exposure
  • Great career development opportunities in a growing company
  • Do meaningful work - be part of the future of education technology and a leading force in the industry
• We care about your day to day
  • Premium working locations
  • Casual work attire