Education Centre Operations & Engagement Lead

Preface; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Complimentary food & beverages

Tech knowledge upskilling

Global exposure

Career development opportunities

Meaningful work

Premium working locations

Casual work attire

Job summary

Preface seeks a proactive, people-driven individual to welcome families and engage students in a dynamic learning community in Hong Kong. You will serve as the main contact for progress updates and course recommendations while guiding parents through scheduling and portals.

You will coordinate substitutes, ensure materials and tech are ready, and support on-site events. Expect a fast-paced role focused on relationship-building, retention, and brand standards.

Qualifications

• 3–5+ years of experience in customer service/facing roles in education, hospitality, or similar environments.
• Strong interpersonal skills and a builder mindset.
• Excellent written and spoken communication in English and Cantonese.
• Sales acumen and ability to promote courses and events.
• Detail-oriented with proactive problem-solving.
• Able to multitask and manage classroom operations efficiently.
• Flexible to work weekday evenings and weekends.

Responsibilities

• Greet families, engage learners and parents, and manage a welcoming learning space.
• Serve as primary contact for learning progress, discussions, and course recommendations.
• Assist parents with the customer portal, schedules and progress updates.
• Coordinate substitute teachers and ensure class materials are prepared.

Skills

Customer service

Communication

Sales and relationship building

Multitasking

English and Cantonese

Job description

Preface seeks a proactive, people-driven individual to welcome families and engage students in a dynamic learning community in Hong Kong. You will serve as the main contact for progress updates and course recommendations while guiding parents through scheduling and portals.

You will coordinate substitutes, ensure materials and tech are ready, and support on-site events. Expect a fast-paced role focused on relationship-building, retention, and brand standards.