Shopify Operations & Customer Experience Specialist
Mix More Limited
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Job summary
ASSA ABLOY Hong Kong Limited is seeking an E-commerce Operations and Customer Support Specialist to support Shopify uploads, loyalty programs, and customer engagement.
You will coordinate with the shop team, manage customer data, and set up WhatsApp API auto-replies to boost retention.
Candidates should have university-level education and 2–3 years in customer service or data management, with proficiency in MS Office and Shopify.
Qualifications
- University level education required; 2+ years in customer service or data management, or 3+ years in related fields.
- Strong communication and interpersonal abilities; ability to present and negotiate.
- Familiarity with Shopify uploads, loyalty programs, and basic marketing tools.
Responsibilities
- Provide technical and service support to customers and retail team.
- Assist with Shopify product and information uploads; manage loyalty programs via Shopify apps.
- Handle customer inquiries about product recommendations, bookings, and after-sales support.
- Coordinate with departments to resolve client issues and maintain data accuracy.
- Analyze purchasing behavior to enhance loyalty; set up WhatsApp API auto-replies for engagement.
- Support stock inventory and online order fulfilment with in-house warehouse.
- Assist in promotions and marketing seeding for campaigns.
Skills
Education
Tools
Job description
ASSA ABLOY Hong Kong Limited is seeking an E-commerce Operations and Customer Support Specialist to support Shopify uploads, loyalty programs, and customer engagement.
You will coordinate with the shop team, manage customer data, and set up WhatsApp API auto-replies to boost retention.
Candidates should have university-level education and 2–3 years in customer service or data management, with proficiency in MS Office and Shopify.
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