Retail Operations Supervisor

Hong Kong POPJOY Digital Limited; Hong Kong; On-site; HKD 469,000 - 692,000; Full time

Job summary

Hong Kong POPJOY Digital Limited is seeking an Assist Area Manager to support multiple stores and ensure adherence to policies, SOPs, and brand standards across all locations. You will work with the operations team to develop and implement SOPs, conduct regular store audits, and monitor compliance in service, inventory, cash handling, and loss prevention.

The role involves partnering with Store Managers during peak periods, openings, renovations, and cross-functional initiatives, providing

Qualifications

• University degree in business or related disciplines.
• Excellent presentation, communication and customer servicing skills.
• Detail-oriented with a strong analytical mindset.

Responsibilities

• Assist Area Manager to ensure stores operate per policies, SOPs, and brand standards.
• Develop, review, update, and implement SOPs with operations team.
• Conduct regular store audits and operational assessments.
• Monitor compliance in customer service, inventory management, cash handling, and loss prevention.
• Support store openings, renovations, and peak trading periods.
• Provide operational support across stores and collaborate with Merchandising, Marketing, VM, and other departments.

Skills

Excel

PowerPoint

Communication skills

Detail oriented

Analytical mindset

Education

Bachelor's degree in business or related disciplines

Tools

PowerPoint

Job description

Assist Area Manager to ensure all stores inclouding ROBOSHOP operate in accordance with company policies, SOPs, operational guidelines, and brand standards.

Work with the operations team to develop, review, update, and implement SOPs to drive operational consistency and efficiency.

Conduct regular store audits and operational assessments in accordance with company guidelines.

Monitor compliance in customer service, visual merchandising, inventory management, cash handling, and loss prevention.

Work with Area Manager to identify operational gaps and drive corrective action plans with store management teams.

Provide administrative support to retail and corporate office.

Monitor PSI data collaborate with cross-functional teams to ensure smooth retail operations.

Store Support

Maintain close partnerships with Store Managers to drive operational excellence and business performance.

Provide hands-on support during peak trading periods, store openings, and key business initiatives.

Support new store openings, system implementations, renovation projects and operational initiatives

Provide operational support across stores as needed to ensure smooth daily operations.

Work with different internal departments such as Merchandising, Marketing , VM, etc in order to achieve company goals.

Coordinate the supply and demand of non-merchandise materials (uniforms, packaging, stationery, etc) for stores and the office.

Handle daily claims, invoice arrangements and purchase orders.

Handle and follow up on store inquiries and feedback.

Handle and follow up project management expereience is a plus.

Requirements

University degree holder in business or related disciplines.

3 years or above relevant experience in retail company.

Excellent presentation, communication and customer servicing skills.

Excellent skill in Excel is essential. Knowledge of PowerPoint is an advantage.

Good command of spoken Cantonese, English and Mandarin, and written English and Chinese.

Detail-oriented with a strong analytical mindset.

We are an equal opportunity employer and welcomes applications from all qualified candidates.

All personal data provided will be used solely for recruitment purposes. Personal data of unsuccessful candidates will be securely destroyed within 12 months after the completion of the recruitment process.