Hotel Floor Supervisor: Guest Experience Leader

Shangri-La Group; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Shangri-La Group, headquartered in Hong Kong, invites applications for the Floor Supervisor role in our housekeeping team. You will oversee the presentation of guestrooms and public areas, ensuring alignment with Shangri-La standards and delivering exceptional guest experiences.

Successful candidates will have 3+ years in housekeeping in sizable hotels, strong leadership and bilingual English and Chinese communication, and a commitment to quality and teamwork.

Qualifications

• At least 3 years of relevant housekeeping experience in sizable hotels.
• Strong leadership, interpersonal and organizational abilities.
• Customer-oriented with a quality-driven mindset.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Maintain cleanliness in guestrooms and surrounding areas according to hotel standards.
• Coordinate with Room Butlers on guest requests and required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties as assigned by Management.

Skills

Leadership

Interpersonal skills

Organizational skills

Customer-oriented

Team player

English & Chinese

Job description

Shangri-La Group, headquartered in Hong Kong, invites applications for the Floor Supervisor role in our housekeeping team. You will oversee the presentation of guestrooms and public areas, ensuring alignment with Shangri-La standards and delivering exceptional guest experiences.

Successful candidates will have 3+ years in housekeeping in sizable hotels, strong leadership and bilingual English and Chinese communication, and a commitment to quality and teamwork.