Guest Experience Front Office Officer

Shangri-La Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Kowloon Shangri-La, Hong Kong, part of the Shangri-La Group, seeks a Front Office Officer to manage guest room operations and ensure a smooth, personalized experience aligned with service standards.

The role requires at least 1 year in Rooms Departments at sizable hotels, a Higher Diploma or above in Hospitality, plus strong interpersonal and organizational skills; fluency in English, Cantonese and Putonghua is preferred.

Qualifications

• Experience in Rooms Departments in sizable hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing and self-motivated.

Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

Skills

Interpersonal skills

Organizational skills

Customer-oriented

English

Cantonese

Putonghua

Education

Higher Diploma or above in Hospitality Management or related disciplines

Job description

Kowloon Shangri-La, Hong Kong, part of the Shangri-La Group, seeks a Front Office Officer to manage guest room operations and ensure a smooth, personalized experience aligned with service standards.

The role requires at least 1 year in Rooms Departments at sizable hotels, a Higher Diploma or above in Hospitality, plus strong interpersonal and organizational skills; fluency in English, Cantonese and Putonghua is preferred.