Duty Manager - Front Office

HSH Group / The Peninsula Hong Kong; Hong Kong; On-site; HKD 700,000 - 1,100,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

MPF or ORSO retirement scheme

Job summary

The Peninsula Hong Kong is seeking a seasoned hospitality professional to lead front office operations. You will ensure service excellence, collaborate across departments, and resolve guest issues while protecting the hotel's interests.

Candidates should have at least 5 years in hospitality with supervisory experience, fluent English and Chinese, and proficiency in MS Office and PMS systems. An outstanding guest experience mindset is essential.

Qualifications

• Minimum 5 years' working experience in hospitality with at least 1 year in a supervisory/management role.
• Excellent communication skills with fluent spoken English and Chinese.
• Outstanding guest resolution and problem-solving abilities.
• Hands-on experience with MS Office and PMS software.

Responsibilities

• Ensure that all front office departments are managed efficiently according to hotel policies and the Peninsula Service Principles.
• Collaborate with relevant departments to ensure all guest requirements are met.
• Handle guest comments effectively with protection of both guest and hotel's interests.
• Ensure the highest degree of guest satisfaction.

Skills

Communication

Bilingual English Chinese

Guest service

MS Office

PMS software

Supervisory experience

Tools

MS Office

PMS software

Job description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities

• Ensure that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborate with relevant departments to ensure all guest requirements' are met
• Handle guest comments effectively with protection of both the guest and the hotel's interest
• Ensures the highest degree of guest satisfaction

General Requirements

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory / management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS office and PMS software

The Peninsula Hong Kong

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.