District Sales Ops Leader: Multi-Store Growth

Watson's The Chemist; Sha Tin; On-site; HKD 600,000 - 800,000; Full time

Benefits offered by this job

Medical insurance

Staff discounts

Gym access

Chill out areas

Job summary

Watsons Hong Kong is seeking a District Manager to lead a cluster of stores, delivering strong sales, operational excellence and people development. You will connect strategy with execution to create a seamless offline + online customer experience across locations.

The role requires hands-on leadership, regular store visits, and the ability to translate data into actions that boost productivity, service quality and profitability.

Qualifications

• Solid retail operations expertise with exposure to managing multiple stores.
• Strong execution capability with hands-on coaching and problem-solving.
• Commercial acumen with the ability to interpret sales, customer, and operational data.
• Customer-focused mindset with a passion for delivering excellent service outcomes.
• Good people management, communication, and stakeholder engagement skills.
• Ability to collaborate across teams and build strong working relationships.
• Confidence in using a data-driven approach to improve business performance.
• Adaptability and willingness to spend significant time in stores.

Responsibilities

• Drive district sales, productivity, and profitability through effective execution of commercial plans.
• Monitor sales, margin, shrinkage, and operational performance using a scientific and data-driven approach.
• Partner with Store Managers to identify opportunities and deliver continuous business improvement.
• Ensure consistent execution of company initiatives, operational standards, and brand guidelines.
• Conduct regular store visits and audits to improve operational compliance and customer experience.
• Act as the key escalation point for store operations and people-related matters.
• Support manpower planning to balance productivity, service quality, and cost effectiveness.
• Coach and develop Store Managers and key supervisors to build a high-performing team.
• Foster collaboration across stores and stakeholders to achieve shared business goals.
• Champion a customer-focused mindset and support the growth of our O+O business model.

Skills

Retail operations

Multi-store leadership

Data-driven decisions

Team coaching

Stakeholder engagement

Job description

Watsons Hong Kong is seeking a District Manager to lead a cluster of stores, delivering strong sales, operational excellence and people development. You will connect strategy with execution to create a seamless offline + online customer experience across locations.

The role requires hands-on leadership, regular store visits, and the ability to translate data into actions that boost productivity, service quality and profitability.