Assistant Sales Operations Support Manager

Watson's The Chemist; Sha Tin; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Medical & life insurance

Staff discounts

Gym access

Onsite clinic

Snacks & drinks

Chill-out areas

Job summary

Watsons Hong Kong is seeking an Assistant Sales Operations Support Manager to help store teams deliver a seamless O+O experience. You will coordinate daily store operations, resolve POS and IT issues, and support new openings and maintenance while applying data-driven analysis to drive improvements.

You bring a customer-focused mindset, strong attention to detail, and solid Microsoft Office skills to prepare reports and support cross-functional collaboration.

Qualifications

• Customer-focused mindset for delivering retail experiences.
• Good understanding of retail operations and frontline needs.
• Strong attention to detail and ability to act on risks.
• Data-driven mindset to analyse information and support decisions.
• Proven problem-solving skills in store-related issues.
• Strong communication and stakeholder management abilities.
• Proficiency in Word, Excel and PowerPoint to prepare reports.

Responsibilities

• Support and coordinate daily store operations to improve operational effectiveness and customer experience.
• Oversee and follow up on store-related issues, including POS system and IT-related matters, to ensure timely resolution.
• Coordinate operational requirements for new store openings, closures, renovations, maintenance and related administrative activities.
• Prepare and analyse sales and operational reports using a scientific and data-driven approach to support business decisions.
• Manage essential store supplies, including stationery and uniforms, to support uninterrupted store operations.
• Collaborate closely with stores and cross-functional teams to improve operational processes and resolve frontline needs.
• Support the continuous improvement of store operations and the O+O business model.

Skills

Customer focus

Retail operations

Attention to detail

Data-driven

Problem solving

Stakeholder management

MS Office skills

Multitasking

Tools

MS Word

MS Excel

PowerPoint

Job description

AtWatsons Hong Kong, we believe in our people, teamwork and the importance of your personal growth. If you are seeking for an opportunity to join the leading O+O health and beauty retailer in Asia with around 180 retail stores in Hong Kong and Macau, the Watsons Hong Kong family welcomes you!

You can enjoy:

• Comprehensive medical and life insurance coverage, including your spouse and children
• Exclusive staff discounts for you and your spouse
• Convenient office location with less than 5-minute walk from the MTR station
• Access to a well-equipped gym room located in your workplace
• Contemporary workplace with Onsite Clinic, Lactation Rooms, free snacks & drinks and chill out areas

Why This Role Matters

At Watsons, we believe in putting a smile on customers' faces through smooth and effective store operations. As an Assistant Sales Operations Support Manager, you will play an important role in supporting our stores, resolving operational issues and improving working processes. Through close collaboration and a scientific and data-driven approach, you will help frontline teams deliver a seamless O+O (Offline + Online) customer experience.

What You'll Be Doing

• Support and coordinate daily store operations to improve operational effectiveness and customer experience.
• Oversee and follow up on store-related issues, including POS system and IT-related matters, to ensure timely resolution.
• Coordinate operational requirements for new store openings, closures, renovations, maintenance and related administrative activities.
• Prepare and analyse sales and operational reports using a scientific and data-driven approach to support business decisions.
• Manage essential store supplies, including stationery and uniforms, to support uninterrupted store operations.
• Collaborate closely with stores and cross-functional teams to improve operational processes and resolve frontline needs.
• Support the continuous improvement of store operations and the O+O (Offline + Online) business model.

What You'll Bring

• A customer-focused mindset with a passion for enabling stores to deliver excellent retail experiences.
• Good understanding of retail operations and frontline operational needs.
• Strong attention to detail with the ability to identify operational risks and follow through on actions.
• A scientific and data-driven mindset, with the ability to analyse information and make evidence-based decisions.
• Strong problem-solving skills and the ability to manage store-related issues effectively.
• Strong communication and stakeholder management skills, with a collaborative approach to working across functions.
• Good proficiency in Microsoft Word, Excel and PowerPoint, with the ability to prepare sales and operational reports.
• A proactive, organised and hands-on approach, with the ability to manage multiple priorities in a fast-paced O+O retail environment.

How You Will Make An Impact

• Enable smoother and more effective store operations through timely and reliable operational support.
• Improve the resolution of POS system, IT and other store-related issues through effective coordination.
• Support seamless new store openings, closures, renovations and maintenance activities.
• Enable better business decisions through accurate and actionable sales and operational reporting.
• Strengthen collaboration between frontline stores and cross-functional teams to continuously improve operational efficiency and customer outcomes.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Health & Beauty Retail 101-1,000 employees

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.