District Manager (Sales Operations)

Watson's The Chemist; Sha Tin; On-site; HKD 600,000 - 800,000; Full time

Benefits offered by this job

Medical insurance

Staff discounts

Gym access

Chill out areas

Job summary

Watsons Hong Kong is seeking a District Manager to lead a cluster of stores, delivering strong sales, operational excellence and people development. You will connect strategy with execution to create a seamless offline + online customer experience across locations.

The role requires hands-on leadership, regular store visits, and the ability to translate data into actions that boost productivity, service quality and profitability.

Qualifications

• Solid retail operations expertise with exposure to managing multiple stores.
• Strong execution capability with hands-on coaching and problem-solving.
• Commercial acumen with the ability to interpret sales, customer, and operational data.
• Customer-focused mindset with a passion for delivering excellent service outcomes.
• Good people management, communication, and stakeholder engagement skills.
• Ability to collaborate across teams and build strong working relationships.
• Confidence in using a data-driven approach to improve business performance.
• Adaptability and willingness to spend significant time in stores.

Responsibilities

• Drive district sales, productivity, and profitability through effective execution of commercial plans.
• Monitor sales, margin, shrinkage, and operational performance using a scientific and data-driven approach.
• Partner with Store Managers to identify opportunities and deliver continuous business improvement.
• Ensure consistent execution of company initiatives, operational standards, and brand guidelines.
• Conduct regular store visits and audits to improve operational compliance and customer experience.
• Act as the key escalation point for store operations and people-related matters.
• Support manpower planning to balance productivity, service quality, and cost effectiveness.
• Coach and develop Store Managers and key supervisors to build a high-performing team.
• Foster collaboration across stores and stakeholders to achieve shared business goals.
• Champion a customer-focused mindset and support the growth of our O+O business model.

Skills

Retail operations

Multi-store leadership

Data-driven decisions

Team coaching

Stakeholder engagement

Job description

At Watsons Hong Kong, we believe in our people, teamwork and the importance of your personal growth. If you are seeking for an opportunity to join the leading O+O health and beauty retailer in Asia with around 180 retail stores in Hong Kong and Macau, the Watsons Hong Kong family welcomes you!

You can enjoy:

Comprehensive medical and life insurance coverage, including your spouse and children

Exclusive staff discounts for you and your spouse

Access to a well-equipped gym room located in your workplace

Contemporary workplace with Onsite Clinic, Lactation Rooms, free snacks & drinks and chill out areas

Why This Role Matters:

At Watsons, every product on the shelf and every order fulfilled contributes to putting a smile on customers’ faces. As a District Manager, you will lead a cluster of stores to deliver strong business performance, operational excellence, and people development. By connecting strategy with execution, you will create a seamless O+O (Offline + Online) customer experience, strengthen team capability, and ensure customers enjoy consistent service standards across every store.

What You’ll Be Doing:

Drive district sales, productivity, and profitability through effective execution of commercial plans.

Monitor sales, margin, shrinkage, and operational performance using a scientific and data-driven approach.

Partner with Store Managers to identify opportunities and deliver continuous business improvement.

Ensure consistent execution of company initiatives, operational standards, and brand guidelines.

Conduct regular store visits and audits to improve operational compliance and customer experience.

Act as the key escalation point for store operations and people-related matters.

Support manpower planning to balance productivity, service quality, and cost effectiveness.

Coach and develop Store Managers and key supervisors to build a high-performing team.

Foster collaboration across stores and stakeholders to achieve shared business goals.

Champion a customer-focused mindset and support the growth of our O+O business model.

What You’ll Bring:

Solid retail operations expertise with exposure to managing multiple stores.

Strong execution capability with hands‑on coaching and problem‑solving skills.

Commercial acumen with the ability to interpret sales, customer, and operational data.

Customer-focused mindset with a passion for delivering excellent service outcomes.

Good people management, communication, and stakeholder engagement skills.

Ability to collaborate effectively across teams and build strong working relationships.

Confidence in using a data-driven approach to improve business performance and decision-making.

Adaptability and willingness to spend significant time in stores, leading from the front.

Comfort working in a dynamic O+O retail environment.

How You Will Make An Impact:

Increase district sales performance and operational productivity.

Deliver consistent customer experiences across all stores and channels.

Build engaged, capable, and future‑ready store leadership teams.

Strengthen operational compliance while identifying opportunities for continuous improvement.

Drive customer satisfaction and business growth through effective execution of O+O strategies.

Create a culture of collaboration, accountability, and performance excellence throughout the district.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

Health & Beauty Retail 101-1,000 employees

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

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