Sales Operations Analyst

Watson's The Chemist; Sha Tin; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Staff discounts

Gym facilities

Onsite clinic

Lactation room

Free snacks & drinks

Chill-out areas

Job summary

Watsons Hong Kong is seeking a Sales Operations Analyst to transform sales and operational data into actionable insights, optimizing promotions and supporting the O+O growth strategy. You will develop dashboards and scorecards, monitor KPIs, evaluate campaign ROI, and partner with Buying and cross-functional teams to deliver customer-focused, data-driven solutions.

Join a contemporary workplace with onsite facilities and a focus on personal growth, collaboration, and delivering outstanding

Qualifications

• Strong analytical thinking with ability to translate data into actionable insights.
• Data-driven mindset with attention to detail and accuracy.
• Proficiency in data analysis, reporting, and dashboard development.
• Ability to evaluate performance, identify trends, and suggest improvements.
• Strong communication and stakeholder management skills.

Responsibilities

• Analyze sales, promotion, and operational KPIs to identify gaps and opportunities.
• Monitor and drive targets through performance tracking and reporting.
• Evaluate campaign ROI and provide recommendations to improve promotions.
• Partner with Buying and cross-functional teams to deliver data-driven solutions.
• Develop and maintain dashboards, scorecards, and performance reports.
• Enhance data accuracy and measurement processes through stakeholder collaboration.
• Support continuous improvement of retail operations and the O+O model.
• Collaborate to enable informed business decisions across teams.

Skills

Data analysis

Dashboard development

Stakeholder management

Communication

Analytical thinking

Attention to detail

Tools

Excel

Power BI

SQL basics

Job description

At Watsons Hong Kong, we believe in our people, teamwork and the importance of your personal growth. If you are seeking for an opportunity to join the leading O+O health and beauty retailer in Asia with around 180 retail stores in Hong Kong and Macau, the Watsons Hong Kong family welcomes you!

You can enjoy:

Comprehensive medical and life insurance coverage, including your spouse and children

Exclusive staff discounts for you and your spouse

Convenient office location with less than 5-minute walk from the MTR station

Access to a well-equipped gym room located in your workplace

Contemporary workplace with Onsite Clinic, Lactation Rooms, free snacks & drinks and chill out areas

Why This Role Matters

At Watsons, we believe in putting a smile on customers' faces through outstanding retail experiences. As a Sales Operations Analyst, you will play a critical role in driving business performance by transforming sales and operational data into actionable insights. Through a scientific and data-driven approach, you will help optimize promotions, improve operational effectiveness, and support our O+O (Offline + Online) business growth strategy while enabling informed decision-making across teams.

What You'll Be Doing

Analyze sales, promotion, and operational KPIs to identify performance gaps, trends, and opportunities.

Monitor and drive company targets through insightful performance tracking and reporting.

Evaluate campaign effectiveness and ROI, providing recommendations to improve future promotions and product selection.

Partner closely with Buying and cross-functional teams to deliver customer-focused and data-driven business solutions.

Develop and maintain dashboards, scorecards, and performance reports to support timely decision-making.

Enhance data accuracy and performance measurement processes through collaboration with business stakeholders.

Support the continuous improvement of retail operations and the O+O business model through meaningful insights.

What You'll Bring

Strong analytical thinking with the ability to interpret complex data and translate insights into practical actions.

A scientific and data-driven mindset with strong attention to detail and accuracy.

Proficiency in data analysis, reporting, and dashboard development.

Ability to evaluate business performance, identify trends, and recommend improvement opportunities.

Strong communication and stakeholder management skills, with the ability to influence decisions using data.

A collaborative approach and experience working effectively across different functions.

Customer-focused thinking with a passion for improving retail performance and customer experiences.

Self-motivated, proactive, and comfortable working in a fast-paced environment.

How You Will Make An Impact

Drive sales growth and operational excellence through meaningful performance insights.

Improve promotion effectiveness and return on investment through data-backed recommendations.

Enable faster and better business decisions with accurate, timely, and actionable reporting.

Strengthen cross-functional collaboration and performance visibility across the organization.

Support sustainable business growth by continuously enhancing retail operational efficiency and customer outcomes.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

Health & Beauty Retail 101-1,000 employees

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 17,000 stores across 12 retail brands in 31 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.