Director of Retail Operations & Growth

Neo Derm (HK) Ltd; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Neo Derm (HK) Ltd in Hong Kong seeks a Director, Operations Leadership (Retail) to drive end-to-end retail performance across treatment centres, bridging frontline execution with executive strategy.

You will lead therapist-led sales, operational efficiency, and data-informed decision-making, while owning P&L and partnering with Marketing, Platform/Digital, and Commercial teams for ROI. Fluency in English and Cantonese is essential.

Qualifications

• Bachelor's degree or above in business administration, marketing or related disciplines; MBA or equivalent is an advantage.
• 12+ years in luxury beauty, skincare retail, services brands or similar industries with data-driven planning.
• Strong leadership for a large sales force with business acumen and analytics.
• Experience implementing new technologies into business processes.
• Fluent in English and Chinese; Cantonese fluency is a must.

Responsibilities

• Responsibility includes end-to-end retail operations performance across all treatment centres in Hong Kong.
• Bridge front-line execution with C-suite strategy to drive sales, efficiency, and data-informed decisions.
• Lead strategic transformations, partnerships with Marketing, Platform/Digital, and Commercial teams to ensure ROI.
• Develop operating model, KPI frameworks, and governance for scalable decision-making.
• Configure people agenda with Operations HR including performance, compensation, and hiring strategies.

Skills

Leadership

Analytics

Digital/Tech fluency

Coaching & development

Communication (English & Chinese)

Education

Bachelor's degree in business administration/marketing

MBA (advantage)

Job description

Neo Derm (HK) Ltd in Hong Kong seeks a Director, Operations Leadership (Retail) to drive end-to-end retail performance across treatment centres, bridging frontline execution with executive strategy.

You will lead therapist-led sales, operational efficiency, and data-informed decision-making, while owning P&L and partnering with Marketing, Platform/Digital, and Commercial teams for ROI. Fluency in English and Cantonese is essential.