Direct Retail Manager, Global Markets

Cathay Pacific; Hong Kong; On-site; HKD 1,200,000 - 2,100,000; Full time

Job summary

Cathay Pacific Group seeks a senior leader to shape digital sales across global markets from Hong Kong. You will support strategy formulation and execution while taking accountability for the global digital sales target, bringing airline or OTA background to connect commercial priorities with digital retail delivery.

Based in Hong Kong, you'll collaborate with sales offices and headquarters to enrich online fare offerings, guide Travel Shopping Platform enhancements and connect sales and service

Qualifications

• Minimum of seven years' experience in digital sales and distribution or eCommerce.
• University degree in a related discipline.
• Airline or OTA experience is an advantage.
• Experience in sales strategy formulation and corporate change management.
• Strong proficiency in Google Analytics and other digital sales tools.
• Excellent commercial acumen with an analytical mindset.
• Ability to influence decisions and collaborate with diverse stakeholders.

Responsibilities

• Shape and execute digital sales and channel proposition strategy with accountability for the global sales target.
• Enrich the digital product catalogue and online fare offerings across markets.
• Set business priorities for Travel Shopping Platform teams and other digital touchpoints.
• Connect sales and service experiences across channels via Marketing Cloud.
• Engage external partners to deliver commercial value and reach new customers.
• Review campaign performance and share best practices with offices.
• Lead, coach and mentor direct reports and foster cross-functional collaboration.
• Maintain ongoing conversations about goals, performance and development.

Skills

Digital sales strategy

Analytics

Stakeholder management

Team leadership

Education

Bachelor's degree in Business/Marketing/Economics

Tools

Google Analytics

Marketing Cloud

Job description

Role Introduction

Reports to: Head of Global Direct Retail
Shape Cathay's digital sales across global markets, supporting strategy formulation and execution while taking accountability for the global digital sales target. Bring your airline or online travel agency (OTA) background to a role connecting commercial priorities with digital retail delivery.
Based in Hong Kong, you'll collaborate with sales offices and headquarters to enrich online fare offerings, guide Travel Shopping Platform enhancements and connect sales and service through Marketing Cloud. Develop your team, share campaign best practices and engage partners to extend customer reach. Help move people forward through more connected travel shopping experiences.

Key Responsibilities

• Shape and execute digital sales and channel proposition strategy with the Head of Global Direct Retail, taking accountability for the global digital sales target
• Enrich the digital product catalogue and online fare offerings, working with sales offices and headquarters to roll out key tools across markets
• Set business priorities for teams supporting the Travel Shopping Platform and other digital sales touchpoints, overseeing enhancements against commercial priorities and corporate values
• Connect sales and service experiences across channels through Marketing Cloud, collaborating with sales offices and headquarters business units
• Engage external partners in discussions that deliver commercial and strategic value and reach new customers
• Review campaign performance measures and establish ways for sales offices to share and apply campaign best practices
• Lead, coach and mentor your direct reports, strengthening cross-functional collaboration, shared accountability and alignment with departmental priorities
• Maintain ongoing conversations about goals, performance expectations and growth plans, identifying learning opportunities and ensuring appropriate training and development
• Model Cathay's core values and excellence in execution and behaviour, undertaking other reasonable tasks to support team development

Requirements

• Minimum of seven years' experience in digital sales and distribution or eCommerce
• University degree, preferably in Business, Marketing, Economics, Communications or a related discipline
• Airline or online travel agency (OTA) experience is a definite advantage
• Experience in sales strategy formulation and corporate change management
• Strong proficiency in Google Analytics and other digital sales tools
• Excellent commercial acumen with an analytical mindset
• Build trust, influence decisions and promote collaboration across a wide range of stakeholders
• Take ownership and demonstrate resourcefulness and decisiveness

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.