Dining Experience Host (F&B Services)

Rosewood Hong Kong; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Rosewood Hong Kong is seeking a courteous receptionist to greet guests, answer phone calls, and manage reservations. The role focuses on delivering high standards of service and ensuring guest satisfaction in a luxury hotel environment.

Candidates should have a Diploma in Hospitality or Tourism, with at least 1 year of relevant experience. Proficiency in English and Chinese is required; Mandarin is a plus. The position offers a dynamic work atmosphere in Hong Kong.

Qualifications

• Greeting guests and handling telephone enquiries.
• Managing customer bookings.
• Maintaining high standards and professional services.

Responsibilities

• Greet guests and answer telephone enquiries.
• Assist with guest bookings and reservations.
• Maintain high standards of service to meet customers' expectations.

Skills

Customer service

Communication skills

English

Chinese

Education

Higher Diploma in Hospitality or Tourism management

Job description

• Responsible for full set of receptionist duties including greeting guests, handling telephone enquiries, and managing customer bookings
• Maintain high standards and professional services in meeting customers' expectations

Requirements

• Form 5 or above Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 1 years’ relevant working experience in a sizeable luxury hotel
• Keen to develop a career in Food & Beverage industry
• Customer oriented, energetic with helpful and outgoing personality
• Good command in both spoken & written English & Chinese. Mandarin would be also an advantage