Dining Experience Host (F&B Services)

Rosewood Hong Kong; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Rosewood Hotel Group in Hong Kong invites applications for a receptionist role in our luxury hotel. You will welcome guests, answer telephone enquiries, and assist with bookings, delivering warm and professional service.

The position requires a customer-oriented, energetic personality with fluency in English and Chinese; Mandarin is a plus. Experience in a sizeable luxury hotel is preferred and a career in F&B is encouraged.

Qualifications

• Greeting guests and handling telephone inquiries as part of receptionist duties.
• Maintain high standards of service to meet guests' expectations.
• Assist with bookings and maintain records.

Responsibilities

• Greeting guests and handling telephone enquiries as part of receptionist duties.
• Maintain high standards and professional services in meeting customers' expectations.

Skills

Customer service

Communication

Bilingual English-Chinese

Education

Higher Diploma in Hospitality or Tourism Management

Job description

Essential duties and responsibilities

• Responsible for full set of receptionist duties including greeting guests, handling telephone enquiries, and managing customer bookings
• Maintain high standards and professional services in meeting customers' expectations

Requirements

• Form 5 or above Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 1 years' relevant working experience in a sizeable luxury hotel
• Keen to develop a career in Food & Beverage industry
• Customer oriented, energetic with helpful and outgoing personality
• Good command in both spoken & written English & Chinese. Mandarin would be also an advantage