Desktop Support Engineer (FSI)

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A technology services provider in Hong Kong is seeking a skilled desktop support professional to assist users on Windows 10 and Office 2016. Responsibilities include troubleshooting technical issues, contributing to support procedures, and performing systems upgrades. Candidates should have 4-6 years of experience in desktop support and be fluent in English and Cantonese. This role also values knowledge of computer hardware and experience in the financial industry.

Qualifications

• 4 - 6 years of experience in Windows desktop support.
• Knowledge of TCPIP and Windows management utilities.
• Experience in the financial industry is an advantage.

Responsibilities

• Support users on Windows 10 and Office 2016.
• Contribute to knowledge base and support procedures.
• Capture and record problem details from help desk customers.
• Perform hands-on fixes and upgrades at the desktop level.

Skills

Windows desktop support experience

Knowledge of Windows 7 and Windows 10

Knowledge of computer hardware

Understanding of TCPIP

Management utilities knowledge

Working knowledge of diagnostic utilities

Fluency in English

Fluency in Cantonese

Job description

Job Description

• Support newly migrated users on Windows 10 and Office 2016
• Contribute to Win10 knowledge base and support procedures
• Capture and Record problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately eto Level 2.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problem has been adequately resolved.
• Perform post‑resolution follow‑ups to help users

Job Requirements

• 4 - 6 years windows desktop support experience with Knowledge of Windows 7 and Windows 10.
• Knowledge of computer hardware.
• A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
• Working knowledge of a range of diagnostic utilities.
• Experience in the Financial industry is an added advantage
• Fluent in English and Cantonese