Deskside IT Support Engineer - User Tech Champion

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 245,520; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide technical support to internal users on various software and equipment. The ideal candidate will have a Higher Diploma in Computer or a related field, with at least one year of user support experience. This role involves troubleshooting I.T issues and effective communication with users. The position offers a salary range of 16-22K, a friendly work environment, and annual leave.

Qualifications

• At least 1 year of experience in end user support.
• Good attitude and customer service skills.
• Strong communication and documentation skills.

Responsibilities

• Provide technical support for internal users on desktop software and OS.
• Handle escalation and complaints in end user support.
• Troubleshoot I.T related issues and communicate with support parties.

Skills

Desktop Software Support

MS Windows

O365

Customer Service

Education

Higher Diploma in Computer or related discipline

Job description

A leading consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide technical support to internal users on various software and equipment. The ideal candidate will have a Higher Diploma in Computer or a related field, with at least one year of user support experience. This role involves troubleshooting I.T issues and effective communication with users. The position offers a salary range of 16-22K, a friendly work environment, and annual leave.