Deskside Engineer (Retail Helpdesk and L2 Support, 20-30K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Paid Sick Leave

Medical Insurance Plan

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is seeking a Support Technician to provide technical assistance and support for queries related to computer systems and software. The ideal candidate should have a diploma in IT, at least 2 years of support experience, and strong communication skills. Responsibilities include troubleshooting desktop hardware/software issues, setting up conferences, and supporting network access. This role offers a friendly and energetic working environment with a salary range of 20-30K.

Qualifications

• Minimum 2 years of relevant support experience.
• Strong technical skills in PC desktop aspects.
• Effective communication and good people skills.

Responsibilities

• Provide technical assistance and support for computer systems.
• Respond to queries in person or via phone/email.
• Open service tickets and assign responsibilities.
• Support network and desktop hardware/software problems.
• Assist with printer and PC installations and configurations.

Skills

Technical support

Communication skills

PC troubleshooting

Network support

Education

Diploma or above in IT

Tools

MS Office

Zoom

MS Teams

Job description

SW8612 |29 Jan 2024

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
• Respond to queries either in person or over the phone/email.
• Open service ticket, set priority and assign tasks to support engineer.
• Provide first-level daily support on both network, desktop hardware & software problem, including MS office, O365, business productivity tools cand support.
• Conference setup MS Teams, Zoom.
• Installation of new Printer, PC hardware and software.
• Re-configuration of PC HW, printer and SW due to office relocation.
• Provide VPN client, mobile device and network access support.
• Provide support on Windows 10 upgrade and software program deployment.
• Provide PC building for new joiners or new PC- via SCCM.

• Diploma or above on IT.
• 2 years of relevant support experience.
• Good technical skill in PC desktop aspects.
• Effective communication and good people skill.
• Travel between sites.
• Strong communication skills.
• 20-30K
• 5-day week
• Paid Sick Leave
• Medical Insurance Plan
• Friendly and Energetic Working Environment