Manager, Customer Information Maintenance

Hong Kong Job Consulting; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Local Bank (Hong Kong) is seeking a Manager, Customer Information Maintenance to oversee the operations team in the Customer Information Maintenance Department. The role supports credit approval and application collection for card products within the bank’s operations division.

You will supervise staff, review procedures for efficiency, and participate in UAT and project initiatives. Banking operations knowledge and Fintech exposure are valued for this role.

Qualifications

• 3 years of supervisory experience in banking operations.
• Good knowledge of banking operations and customer requirements.
• Experience in Fintech is advantageous.

Responsibilities

• Act as team supervisor for staff to provide high-quality services on credit card processing functions.
• Review existing work procedures to enhance efficiency, including fraud detection and AML name screening.
• Escalate to supervisor any irregular events in a timely manner.
• Involve in projects, prepare/review user requirements and participate in UAT.
• Train new joiners or transfer knowledge of new features to peers.
• Review workflow and suggest ideas to re-engineer process efficiency and effectiveness.
• Perform any duties assigned by supervisor within the scope of the role.

Skills

Team supervision

Fraud detection

AML name screening

Project involvement

UAT participation

Training & knowledge transfer

Process re-engineering

Banking operations knowledge

Education

Bachelor's degree in Banking/Finance or related field

Job description

Manager, Customer Information Maintenance

About the job Manager, Customer Information Maintenance

A reputable local Bank in Hong Kong with a well-established Branch Network is looking for an Operation Manager to join her Customer Information Maintenance Department in Operations Division to support credit approval and application collection for card products.

Responsibilities:

• Act as team supervisor for supporting staff to provide high-quality services on processing functions for credit card products
• Review existing work procedures to enhance efficiency in daily operations, including but not limited to fraud detection and AML name screening
• Escalate to superior any irregular events timely
• Involves in projects related to the section/department and prepared/reviewed covering the provision of user requirements and participation in UAT
• Train up the new joiner(s) or transfer the skill of new features to peers
• Review workflow and provide ideas for re-engineering process efficiency and effectiveness
• Perform any job assigned by the superior, which is within the scope of the position.

Requirements:

• Bachelor holders with 3 years of experience at supervisory level in banking operations
• Good knowledge of banking operations and customer requirements
• Experienced in Fintech will be an advantage