Assistant Manager - Credit Card Operations

Shanghai Commercial Bank Ltd; Hong Kong Island; On-site; HKD 279,000 - 446,000; Full time

Job summary

Shanghai Commercial Bank Ltd invites applications for an Assistant Manager - Credit Card Operations to support and drive credit card product development projects, enhancements, and workflow improvements. You will collaborate with business users and IT to collect requirements, participate in UAT, and ensure timely, compliant delivery.

The role emphasizes rigorous analytics, MI reporting, and management of operation processes to meet regulatory standards.

Qualifications

• Degree holder in Business Administration, Finance, Information systems or related disciplines.
• Minimum 3 years' experience in project management with exposure to credit card operations lifecycle, and regulatory compliance.

Responsibilities

• Provide support and implement in credit card product development projects and initiatives, including systems enhancement, operation and workflow enhancement.
• Work closely with business users and IT teams to gather and document business requirements for operations enhancements or system fixes.
• Support project and product implementation by preparing user requirements, participating in UAT, and validating outputs against requirements.
• Deliver projects within timeframe and budget.
• Prepare and maintain operation reports, workflow documentation, and analysis materials for management review.
• Develop and maintain MI reports and dashboards for management reporting, business development, and market trend analysis.
• Ensure strict adherence to regulatory guidelines and internal control standards during project execution.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree in Business/Finance/IS

Job description

Assistant Manager - Credit Card Operations

Provide support and implement in credit card product development projects and initiatives, including systems enhancement, operation and workflow enhancement

Work closely with business users and IT teams to gather and document business requirements for operations enhancements or system fixes

Support project and product implementation by preparing user requirement, participating in UAT, and validating system outputs against business requirements

Deliver the projects within timeframe and budget

Prepare and maintain operation reports, workflow documentation, and analysis materials to support management review

Develop and maintain MI reports and dashboards for management reporting, business development, market trend analysis

Ensure strict adherence to regulatory guidelines and internal control standards throughout project execution

Requirements

Degree holder in Business Administration, Finance, Information systems or in related disciplines

Minimum 3 years' experience in project management with exposure to

1) Credit card operations lifecycle (acquisition, servicing, fraud management)

3) Regulatory compliance in retail banking

Team player and self-motivated with good interpersonal, problem-solving and communication skills

Strong analytical skills with ability to translate business needs into technical requirements

Excellent command of English and Chinese (Cantonese required, Mandarin advantageous)

We offer competitive remuneration commensurate with candidate's background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you.

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data ComplianceOfficer.

Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.