Data-Driven Omni-Channel Strategy Manager

Bank of China (Hong Kong)

Hong Kong

On-site

HKD 900,000 - 1,200,000

Full time

14 days+

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Job summary

Bank of China (Hong Kong) is seeking a Business Strategy Manager (Omni Channel Management) to align with the bank’s strategic priorities across digital and physical channels. You will synthesize data, build business cases, and drive measurable improvements in customer experience and operating efficiency.

The role requires 5+ years in banking with strong strategic planning, data analytics and omni-channel expertise, plus fluent English and Chinese.

Qualifications

Degree or above in Business Administration, Finance, Economics, Statistics, or related disciplines.
More than 5 years of banking experience, at least 1 year in a managerial role preferred.
Deep understanding of omnichannel ecosystems and customer journey mapping.
Strong commercial acumen and data-driven decision making.
Experience in strategic planning, data analytics, channel management, market research or digital transformation.
High ownership, accountability and resilience.
Proficient in Chinese and English writing; spoken Cantonese and Mandarin.
MS Word/Excel/PowerPoint/MS Access proficiency.

Responsibilities

Align with the bank’s strategy, develop and refine omni-channel strategy across digital, physical and emerging channels.
Conduct market research, benchmarking, and trend analysis to inform strategy.
Analyze internal data and channel performance to underpin strategic initiatives with business cases and financial models.
Provide executive insights and scenario planning to inform decisions.
Lead strategic reviews and recalibrate initiatives based on channel performance and environment.
Define KPIs, milestones and governance for omni-channel programs and ensure disciplined execution.
Supervise and manage team members to deliver outcomes.