Business Strategy Manager (Omni Channel Management)

Bank of China (Hong Kong); Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Bank of China (Hong Kong) is seeking a Business Strategy Manager (Omni Channel Management) to align with the bank’s strategic priorities across digital and physical channels. You will synthesize data, build business cases, and drive measurable improvements in customer experience and operating efficiency.

The role requires 5+ years in banking with strong strategic planning, data analytics and omni-channel expertise, plus fluent English and Chinese.

Qualifications

• Degree or above in Business Administration, Finance, Economics, Statistics, or related disciplines.
• More than 5 years of banking experience, at least 1 year in a managerial role preferred.
• Deep understanding of omnichannel ecosystems and customer journey mapping.
• Strong commercial acumen and data-driven decision making.
• Experience in strategic planning, data analytics, channel management, market research or digital transformation.
• High ownership, accountability and resilience.
• Proficient in Chinese and English writing; spoken Cantonese and Mandarin.
• MS Word/Excel/PowerPoint/MS Access proficiency.

Responsibilities

• Align with the bank’s strategy, develop and refine omni-channel strategy across digital, physical and emerging channels.
• Conduct market research, benchmarking, and trend analysis to inform strategy.
• Analyze internal data and channel performance to underpin strategic initiatives with business cases and financial models.
• Provide executive insights and scenario planning to inform decisions.
• Lead strategic reviews and recalibrate initiatives based on channel performance and environment.
• Define KPIs, milestones and governance for omni-channel programs and ensure disciplined execution.
• Supervise and manage team members to deliver outcomes.

Skills

Strategic planning

Data analytics

Channel management

Market research

Customer journey design

Digital transformation

Bilingual communication (English/Chn)

Education

Bachelor’s degree or above in Business Administration/Finance/Economics/Statistics or related

Tools

MS Word

MS Excel

MS PowerPoint

MS Access

Job description

Business Strategy Manager (Omni Channel Management)

• Bank of China (Hong Kong)
• China
• Oct 30, 2026

Technology Full-time

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited operates as a bank. The Bank offers corporate, private, and I‑free banking, wealth management, deposits, credit card, investments, insurance, loan, mortgages, and other financial services. Bank of China...

• Align with the bank’s business and channel strategy, develop and continuously refine the bank’s short-, medium- and long-term omni-channel strategy across digital, physical and emerging channels, ensure seamless integration of customer experience & operations across all touchpoints and identify strategic priorities based on evolving customer behavior, technology trend and competitive landscape
• Keep abreast on latest market developments, including market trends, regulatory shifts, competitive moves and technology advancement, by conducting in-depth market research, competitor benchmarking and trend analysis
• Synthesize & analyze internal customer data, operational metrics and channel performance to inform omni-channel strategy
• Translate internal channel performance data and business insights into actionable strategic initiatives with business cases, financial models and impact analysis
• Provide executive-level insights and recommendations supported by data and scenario planning
• Lead periodic strategic reviews and recalibrate initiatives based on latest channel performances and environmental changes
• Define KPIs, milestones and governance frameworks for omni-channel strategic programs and partner with key stakeholders to ensure disciplined execution and measurable outcomes
• Supervise and manage team members to deliver desired outcomes as a team for managerial role

Requirements:

• Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
• More than 5 years of relevant experience in banking industry, at least 1 years' experience at managerial role is preferable
• Deep understanding of omnichannel ecosystems including digital & physical platforms, customer journey mapping and omni-channel operation model
• Possess a high level of understanding of market knowledge and trends with strategic agility and ability to anticipate market shifts
• Strong commercial acumen and data-driven decision‑making capability
• Experience in strategic planning, data analytic, channel management, market research, customer journey design and /or digital transformation is preferable
• High level of ownership, accountability and resilience
• Good command of Chinese and English writing and proficient in both spoken English and Chinese (Cantonese and Mandarin)
• Familiar with basic computer applications and proficient in data analysis tools e.g. MS Word, Excel, PowerPoint, MS Access
• Candidates with less experience will be considered as Deputy Business Strategy Manager