D&T Technical Support Officer, Asia Pacific

SSP Asia Pacific; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

SSP Asia Pacific is seeking a D&T Technical Support Officer to provide hands-on IT support across Asia Pacific locations, focusing on end-user support, device provisioning, and secure, reliable technology for business users.

You will work with local users, regional IT teams, and external vendors to help with device deployment, incident management, and regional technology projects, ensuring service levels are met.

Qualifications

• Diploma or Bachelor’s Degree in IT or related discipline.
• 2+ years of IT Support, Desktop Support, Field Support or Technical Support experience.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience supporting users across multiple locations is preferred.

Responsibilities

• Provide on-site and remote technical support to users across Asia Pacific locations.
• Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology.
• Support workstation setup, relocation, and hardware deployment.
• Manage incidents and service requests through the IT ticketing system.
• Perform troubleshooting and coordinate escalations where required.

Skills

Windows 10/11 support

Microsoft 365 and Teams

Hardware deployment and troublesh

Basic networking

ITSM tools

Education

Diploma or Bachelor’s Degree in IT

Tools

ITSM tools

Job description

The D&T Technical Support Officer, Asia Pacific provides hands-on technical support for users and operations across Asia Pacific locations.

The role focuses on end-user support, workplace technology, device management, and operational IT services, ensuring reliable and secure technology services for business users. The successful candidate will work closely with local users, regional IT teams, and external service providers to support day-to-day operations and technology initiatives across the region.

Key Responsibilities:

User & Technical Support

• Provide on-site and remote technical support to users across Asia Pacific locations.
• Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology.
• Support workstation setup, relocation, and hardware deployment.
• Manage incidents and service requests through the IT ticketing system.
• Perform troubleshooting and coordinate escalations where required.
• Work with vendors and regional teams to resolve issues within agreed service levels.

Device & Asset Management

• Install, replace, and troubleshoot end-user devices.
• Maintain accurate asset and inventory records.
• Coordinate repair, replacement, and disposal activities.
• Ensure devices comply with company technology standards.

Infrastructure & Operational Support

• Perform basic troubleshooting for network and connectivity issues.
• Support local office environments and business operational systems.
• Assist with regional technology deployments, upgrades, and maintenance activities.

Security, Compliance & Documentation

• Follow company IT and information security policies.
• Support user access administration activities.
• Assist with audit and compliance requirements as needed.
• Maintain accurate support documentation and records.

Qualifications:

Education

• Diploma or Bachelor's Degree in Information Technology or a related discipline, or equivalent practical experience.

Experience

• Minimum 2 years of experience in IT Support, Desktop Support, Field Support or Technical Support roles.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience supporting users across multiple locations is preferred.
• Experience in airport, retail, hospitality, or operational environments is an advantage.

Technical Skills

• Windows 10/11 support
• Microsoft 365 and Teams
• Hardware deployment and troubleshooting
• Basic networking, including LAN, Wi-Fi and Internet connectivity
• IT Service Management (ITSM) tools

Preferred Skills

• Exposure to Microsoft Intune, Microsoft Entra ID, Microsoft Defender, endpoint management, or Microsoft 365 administration will be highly regarded.

Personal Attributes

• Strong customer service and communication skills
• Good troubleshooting and problem-solving abilities
• Self-motivated and able to work independently
• Able to manage multiple priorities in a fast-paced environment
• Willingness to support users across different APAC locations

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

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