Cybersecurity Managed Service Lead

Logicalis Hong Kong Limited; Hong Kong; Presencial; HKD 475.000 - 713.000; Jornada completa

Descripción de la vacante

Logicalis Hong Kong Limited is seeking a Senior Tech to provide post-sale technical support in Hong Kong. You will handle installation, troubleshooting and maintenance, respond to customer questions about operation and malfunctions, and advise on preventive maintenance and configuration adjustments to improve product performance and satisfaction.

The role sits within a global IT services provider known for AI-driven technologies and end‑to‑end digital transformation support across multiple

Responsabilidades

• Provides post-sale technical support, including installation, troubleshooting and maintenance.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventive maintenance and configuration adjustments.

Descripción del empleo

About Us At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators. As the Architects of Change we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems. You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands‑on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement. Logicalis is proud to be a Great Place to Work Certified organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people. Join us and help shape the future of technology across APAC.

Function Description

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Career Type Description

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines

Profile Description

• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
• Proposes improvements to processes
• May act as a lead, coordinating and facilitating the work of others but is not a supervisor
• Works autonomously within established procedures and practices
• Spends a majority of working time performing the same work processes and activities as employees on team
• Performs a variety of complex tasks and/or may lead a team in the performance of a variety of tasks that are often routine
• Solves complex problems of a recurring nature

Career: Service Delivery Career Type: Technical Job Type: Senior Tech Level: T09 US Pay Grade: 05 US Pay Range: 60.569 - 90.854 (USD/year)

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector‑leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of Change, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.