Cybersecurity Managed Service Lead

Logicalis Asia Pacific; Hong Kong; On-site; HKD 475,000 - 713,000; Full time

Job summary

Logicalis Asia Pacific is seeking a Senior Tech to join our Service Delivery team. You will provide post-sale technical support for customers, handle installation, troubleshooting, and maintenance, and respond to inquiries about product operation and failures.

You will advise on preventive maintenance and configuration adjustments to improve performance and customer satisfaction, working within a technical, cross-functional environment in APAC.

Responsibilities

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.
• Responds to customer questions regarding operation and malfunctions.
• Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Job description

About

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You’ll belong as part of a collaborative regional team embedded within a global organisation. You’ll grow through hands‑on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you’ll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Function Description

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Career Type Description

• Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines

Profile Description

• Has advanced and specialized expertise, typically developed through a combination of job‑related training and considerable work experience
• Proposes improvements to processes
• May act as a lead, coordinating and facilitating the work of others but is not a supervisor
• Works autonomously within established procedures and practices
• Spends a majority of working time performing the same work processes and activities as employees on team
• Performs a variety of complex tasks and/or may lead a team in the performance of a variety of tasks that are often routine
• Solves complex problems of a recurring nature

Career: Service Delivery

Career Type: Technical

Job Type: Senior Tech

Level: T09

US Pay Grade: 05

US Pay Range: 60.569 - 90.854 (USD/year)

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At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.