Customer Success Manager (market intelligence and analytics)

Michael Page International (HK) Ltd; Hong Kong; Vor Ort; HKD 420.000 - 660.000; Vollzeit

Zusammenfassung

Michael Page International (HK) Ltd seeks a Customer Success Manager to manage institutional investment clients across APAC from Hong Kong. You will drive product adoption of market intelligence and analytics offerings, act as trusted advisor, and identify expansion opportunities while ensuring high-quality service.

The role requires 3–8 years in financial services or investment research, fluent English and Mandarin, and strong relationship-management and communication skills.

Qualifikationen

• Bachelor's degree holder with 3–8 years of experience in financial services, expert networks, investment research, client success, or account management.
• Fluency in English and Mandarin with strong communication skills.
• Strong relationship-building and stakeholder management capabilities.

Aufgaben

• Manage and develop relationships with institutional investment clients across the APAC region.
• Drive product adoption and user engagement by helping clients maximize the value of market intelligence and research offerings.
• Serve as a trusted advisor, providing insights on product capabilities and investment-related themes.
• Identify expansion opportunities, mitigate client risks, and support retention initiatives.
• Deliver exceptional client service while managing a high-volume portfolio of sophisticated financial clients.
• Collaborate cross-functionally to enhance the client experience and achieve commercial objectives.

Kenntnisse

Client-facing

Communication

English

Mandarin

Data analysis

Relationship mgmt

Stakeholder mgmt

Account management

Sales experience

Ausbildung

Bachelor's degree

Jobbeschreibung

Customer Success Manager (market intelligence and analytics)

As a Customer Success Manager, your main responsibilities will include:

• Manage and develop relationships with institutional investment clients across the APAC region.
• Drive product adoption and user engagement by helping clients maximize the value of market intelligence and research offerings.
• Serve as a trusted advisor, providing insights on product capabilities and investment-related themes.
• Identify expansion opportunities, mitigate client risks, and support retention initiatives.
• Deliver exceptional client service while managing a high-volume portfolio of sophisticated financial clients.
• Collaborate cross-functionally to enhance the client experience and achieve commercial objectives.

As a Customer Success Manager, your main responsibilities will include:

• Manage and develop relationships with institutional investment clients across the APAC region.
• Drive product adoption and user engagement by helping clients maximize the value of market intelligence and research offerings.
• Serve as a trusted advisor, providing insights on product capabilities and investment-related themes.
• Identify expansion opportunities, mitigate client risks, and support retention initiatives.
• Deliver exceptional client service while managing a high-volume portfolio of sophisticated financial clients.
• Collaborate cross-functionally to enhance the client experience and achieve commercial objectives.

Join a leading global market intelligence firm.Work directly with top institutional investors across APAC

A successful Customer Success Manager should have:

• Experience working in client-facing roles, ideally within professional services or sales.
• A strong ability to understand and address client needs effectively.
• Excellent communication and interpersonal skills to build trust with clients.
• A results-driven mindset with a focus on client success and retention.
• Proficiency in analysing client data and providing actionable recommendations.
• Fluency in English, with additional language skills being an advantage.

Our client is a leading global market intelligence and analytics company that transforms large-scale alternative data into actionable insights for institutional investors and multinational corporations. With a strong presence across the US and Asia-Pacific, the firm is recognized for its innovative, data-driven approach and high-performance culture focused on growth, ownership, and impact.

• Bachelor's degree holder with 3-8 years of experience in financial services, expert networks, investment research, client success, or account management.
• Fluent in English and Mandarin, with strong verbal and written communication skills.
• Demonstrates a genuine interest in financial markets, investing, and data-driven insights.
• Strong relationship-building and stakeholder management capabilities.
• Able to communicate complex concepts clearly to sophisticated client audiences.
• Self-motivated, resilient, and comfortable working in a fast-paced, high-growth environment.
• Strong commercial mindset with the ability to identify client engagement and expansion opportunities.