APAC Customer Success Manager, Market Intelligence

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Michael Page International (HK) Ltd seeks a Customer Success Manager to manage institutional investment clients across APAC from Hong Kong. You will drive product adoption of market intelligence and analytics offerings, act as trusted advisor, and identify expansion opportunities while ensuring high-quality service.

The role requires 3–8 years in financial services or investment research, fluent English and Mandarin, and strong relationship-management and communication skills.

Qualifications

• Bachelor's degree holder with 3–8 years of experience in financial services, expert networks, investment research, client success, or account management.
• Fluency in English and Mandarin with strong communication skills.
• Strong relationship-building and stakeholder management capabilities.

Responsibilities

• Manage and develop relationships with institutional investment clients across the APAC region.
• Drive product adoption and user engagement by helping clients maximize the value of market intelligence and research offerings.
• Serve as a trusted advisor, providing insights on product capabilities and investment-related themes.
• Identify expansion opportunities, mitigate client risks, and support retention initiatives.
• Deliver exceptional client service while managing a high-volume portfolio of sophisticated financial clients.
• Collaborate cross-functionally to enhance the client experience and achieve commercial objectives.

Skills

Client-facing

Communication

English

Mandarin

Data analysis

Relationship mgmt

Stakeholder mgmt

Account management

Sales experience

Education

Bachelor's degree

Job description

Michael Page International (HK) Ltd seeks a Customer Success Manager to manage institutional investment clients across APAC from Hong Kong. You will drive product adoption of market intelligence and analytics offerings, act as trusted advisor, and identify expansion opportunities while ensuring high-quality service.

The role requires 3–8 years in financial services or investment research, fluent English and Mandarin, and strong relationship-management and communication skills.