Director, Customer Success, Risk, APAC

London Stock Exchange Group; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a driven leader to head the Risk Intelligence Customer Success Management team for APAC in Hong Kong. You will build and scale a high-performing team, develop product expertise, drive customer advocacy and ensure successful lifecycle management.

The role demands strategic leadership across markets, budget pressures, and collaboration with global product leadership to align regional priorities with company objectives.

Qualifications

• High level of financial competence is required.
• Min 8+ years of leadership experience in risk, compliance and screening workflows within financial services.

Responsibilities

• Head APAC Risk Intelligence Customer Success Management team and lead a diverse, high-performing group.
• Drive customer advocacy and successful customer lifecycle management across APAC.
• Represent regional priorities at the global product leadership level to influence strategy.
• Mentor and upskill the regional team to improve cross-market cohesion and collaboration.
• Embed accountability through the adoption of the LSEG global Customer Success model and ensure collaboration with team members.

Skills

High level of financial competence

Job description

• High level of financial competence
• Key Objectives- Mitigate retention risks
• Skills and Experience Required- Min 8+ yrs

Job Description

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

With a growing demand for a thorough, efficient risk screening, we are looking for a driven, entrepreneurial leader to head up our Risk Intelligence Customer Success Management team for APAC. You will lead a team driving customer advocacy and successful customer lifecycle management, advocating the values we can bring with LSEG Risk Intelligence solutions.

Key Objectives- Mitigate retention risks by developing deep product expertise within the team

Represent regional priorities and amplify the Voice of the Customer at the global product leadership level

Instill partnership and upskill a relatively new regional team to improve cross-market cohesion

Embed accountability through the adoption of the LSEG global Customer Success model, ensuring collaboration with team members

Leadership Role- Serve as a member of both the APAC Customer Success and APAC Sales and Account Management Leadership Teams, focusing on retention, usage and lead generation

Lead a team across diverse mandates, requiring strategic mentorship to build skills and cohesion

Lead all aspects of the business line with outstanding market-specific needs, requiring strategic relationship management

Navigate market pressures from budget constraints and industry dynamics across the APAC region by developing mitigation strategies

Develop domain expertise focusing on value delivery and retention through operational efficiency

Build a unified, flexible regional team capable of handling portfolios seamlessly across markets and languages

Skills and Experience Required- Min 8+ years of people leadership experience, knowledge of Risk, Compliance and Screening due diligence workflows in financial services and institutions

Seasoned mentor and coach equipped to develop managers and identify talent

Highly strategic and able to prioritize to align functional priorities to the company's commercial objectives

Outstanding and effective interpersonal skills with ability to flex style based on audience and purpose

Demonstrated interpersonal abilities knowledge of customer success, markets, and workflows to craft retention strategies

Natural collaborator that can drive customer advocacy and influence collaborators across functions

Innovator who applies data to advise decisions, simplify sophisticated problems, improve the client experience and customer lifecycle

High level of financial competence

Company Culture

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.