Customer Services Officer

The Chinese Permanent Cemeteries; Hong Kong; Presencial; HKD 240 000 - 399 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance for staff and depend

Annual leave 14–18 days

Training subsidy

Resumo da oferta

The Chinese Permanent Cemeteries is seeking a dedicated customer service and facilities support role in Hong Kong. You will handle enquiries and complaints at counter and via phone/email, and assist in promoting the Board’s facilities and services.

Requirements include a university degree (or 3 years’ experience for non-graduates). Strong teamwork, independence, and proficiency in MS Office and bilingual English/Chinese are important. Salary is up to HKD 35,780 monthly with benefits.

Qualificações

• University degree is required.
• Non-university graduates with at least 3 years’ experience will be considered.
• Experience in property/estate management, customer services or venue operations is preferred.
• Strong teamwork, interpersonal skills, self-motivation and proactivity.
• Proficient in MS Office and English & Chinese word processing.

Responsabilidades

• Provide customer service including handling enquiries and complaints.
• Assist in development, implementation and promotion of facilities and services.
• Support clients and members of the public in using the Board’s computer systems.
• Assist in review and enhancement of facilities and services.
• Provide administrative and operational support as assigned.
• Take up ad-hoc assignments.

Conhecimentos

Teamwork

Interpersonal skills

Self-motivation

Proactivity

Project management

Formação académica

University degree

Ferramentas

MS Office

Descrição da oferta de emprego

Providing efficient and quality customer services, including handling enquiries and complaints, via counter services, phone calls, emails, correspondences etc.

Assisting in development, implementation and promotion of the facilities and services of the Board.

Providing supports to clients and members of the public on the usage of the Board’s computer systems and applications.

Assisting in review and enhancement of facilities and services of the Board.

Providing administrative and operational support as assigned.

Taking up ad-hoc assignments.

Required to wear uniforms.

Working hours will be from 9:00 a.m. to 5:00 p.m.; 3 rest days in 2 weeks (on shift).

Requirements:

University graduate.

Non-university graduate with at least 3 years’ working experience will also be considered.

Working experience in property/estate management, customer services or venue operations preferable.

Strong team player with good interpersonal skills, self-motivation and proactivity.

Good project management skills, able to work independently and under pressure.

Proficient in MS Office (including Word, Excel & Powerpoint) & word processing (English & Chinese).

Candidates with other qualification or less working experience will also be considered for appropriate post.

Monthly salary up to 35,780 (subject to work experience and qualifications); contract-end gratuity; 14-18 days of annual leave; medical insurance for staff and dependents; and training subsidy etc.

Personal data provided will only be used for recruitment purposes and personal data of unsuccessful applications will be destroyed within 24 months after completion of the recruitment exercise