Customer Services Officer

The Board of Management of the Chinese Permanent Cemeteries (BMCPC); Hong Kong; On-site; HKD 240,000 - 399,000; Full time

Benefits offered by this job

contract-end gratuity

14-18 days of annual leave

medical insurance for staff and depend

training subsidy

Job summary

The Board of Management of the Chinese Permanent Cemeteries (BMCPC) is seeking a Customer Services Officer to deliver efficient and quality customer services at counters, on the phone, via email, and through correspondence. The role involves assisting in developing and promoting Board facilities and services, supporting clients on system usage, and providing administrative support.

The ideal candidate is a university graduate or a non-university graduate with at least 3 years of experience, with

Qualifications

• University graduate or equivalent.

Responsibilities

• Provide efficient customer services at counters, via phone and email.
• Assist in development, implementation and promotion of Board facilities and services.
• Provide supports to clients on usage of the Board’s computer systems and applications.
• Assist in review and enhancement of facilities and services of the Board.
• Provide administrative and operational support as assigned.
• Take up ad-hoc assignments.
• Required to wear uniforms.

Skills

Customer service

Teamwork

MS Office

English & Chinese

Project management

Education

University degree

Non-university degree with 3+ years experience

Tools

Word

Excel

PowerPoint

Job description

The Board of Management of the Chinese Permanent Cemeteries (BMCPC) View all jobs

The Board of Management of the Chinese Permanent Cemeteries (BMCPC)

Customer Services Officer

Major Responsibilities:

• Providing efficient and quality customer services, including handling enquiries and complaints, via counter services, phone calls, emails, correspondences etc.
• Assisting in development, implementation and promotion of the facilities and services of the Board.
• Providing supports to clients and members of the public on the usage of the Board’s computer systems and applications.
• Assisting in review and enhancement of facilities and services of the Board.
• Providing administrative and operational support as assigned.
• Taking up ad-hoc assignments.
• Required to wear uniforms.

Working hours will be from 9:00 a.m. to 5:00 p.m.; 3 rest days in 2 weeks (on shift).

Requirements:

• University graduate.
• Non-university graduate with at least 3 years’ working experience will also be considered.
• Working experience in property/estate management, customer services or venue operations preferable.
• Strong team player with good interpersonal skills, self-motivation and proactivity.
• Good project management skills, able to work independently and under pressure.
• Proficient in MS Office (including Word, Excel & Powerpoint) & word processing (English & Chinese).
• Candidates with other qualification or less working experience will also be considered for appropriate post.

Monthly salary up to 35,780 (subject to work experience and qualifications);

• contract-end gratuity
• 14-18 days of annual leave
• medical insurance for staff and dependents
• training subsidy etc.

Human Resources and Administration Unit, The Board of Management of the Chinese Permanent Cemeteries, 34/F, Wu Chung House, 213 Queen’s Road East, Wanchai, Hong Kong

The Deadline for application is 23 October 2026.

Personal data provided will only be used for recruitment purposes and personal data of unsuccessful applications will be destroyed within 24 months after completion of the recruitment exercise.