Customer Service Officer

New World Group; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

New World Group in Hong Kong is seeking a customer service professional to greet tenants and visitors at a Grade A office building, delivering premium service and handling daily operations such as registration and at-counter services.

You will address enquiries, follow up on complaints and emergencies, collect feedback, and support supervisors with other duties. Fluency in Cantonese, English and Mandarin, plus MS Office/Excel skills, are required, with a 5-day shift pattern.

Qualifications

• Diploma or above with 1 year of experience in customer service, hospitality or property management.
• Fluent in Cantonese, English and Mandarin.
• Strong communication and interpersonal skills.
• Experience in exhibition/event/customer service is preferable.
• Good computer skills, especially MS Office and Excel.

Responsibilities

• Greet and provide premium customer service to tenants and visitors at a Grade A office building.
• Carry out daily operations including process visitor registration and provide ranges of value-added services at counter.
• Handle enquiries and follow up complaints and emergency cases from tenants.
• Collect feedback from tenants and follow up if needed.
• Perform other duties assigned by supervisors.

Skills

Communication

Interpersonal skills

MS Office

Excel

Trilingual Cantonese/English/Mandarin

Education

Diploma or above

Tools

MS Office

Job description

Responsibilities

• Greet and provide premium customer service to tenants and visitors at Grade A office building
• Carry out daily operations including process visitor registration and provide ranges of value-added services at counter
• Handle enquiries and follow up complaints, emergency cases from tenants
• Collect feedback from tenants and follow up if needed
• Perform other duties assigned by supervisors

Requirements

• Diploma or above, with 1-year experience in customer service, hospitality or property management industry
• Fluent in Cantonese, English and Mandarin
• Strong communication and interpersonal skills
• Previous experience in exhibition/event/customer service is preferable
• Good computer skills, especially MS Office, Excel
• Shift duty (5-day work)

(Personal data collected will be used for recruitment purpose only)